ML Work Orders/Helpdesk Ideas Portal
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Work Orders

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Mobile App for work orders

As the Director of Facility Operations, one of the most common questions I have gotten as we are beginning to integrate, and utilize the MLW software is "Do they have an app?". I feel that most of my staff, especially the maintenance technicians w...
Salvatore Topino about 1 year ago in Work Orders 4 Future consideration

Allow for Saved filters to be shared to users and or roles

When building a saved filter a user should have the ability to share saved filters to other users or group of users via role selection. This will streamline filter report building in our product and save effort on the end user end from building sa...
Salvatore Topino about 1 year ago in Work Orders 7 Future consideration

Be able to have a work order with multiple steps to assign to different people

An example, "I need a desk delivered and assembled."Our delivery team is different from our assembly team. There's really no reason to require this to be two seperate work orders. That's time consuming for all involved. It would be nice if we coul...
Salvatore Topino about 1 year ago in Work Orders 0 Future consideration

Add "Work Order Title" as a field on Work Order Forms

WORK ORDERS: WE NEED A BRIEF “TITLE” OR “SUBJECT” FIELD before the Description field. We need the Subject line from helpdesk emails to populate that brief “title” field. We would also use it to add/adjust a short description of the issue, so we do...
Salvatore Topino about 1 year ago in Work Orders 2 Future consideration

Color of work order changes to grey on completed status

From a user standpoint when we view all work orders it defaults to including our completed work orders. Currently the only way to visually see the difference is by looking at the black and white thin text in the status column. I think that having ...
Salvatore Topino about 1 year ago in Admin Settings / Work Orders 2 Future consideration

Create an ML Drawings page within ML Work Orders so users can easily submit work orders using a floorplan view of their building

Right now, having my staff get in and using ML Drawings has been tough since it is another product from ML Work Orders. Using ML Drawings to submit work orders is a great idea because of the graphical context you get with the floor plan. For easie...
Salvatore Topino 8 months ago in Integration (ML Drawings) / Work Orders 0 Future consideration

Automatically change status based on notes being sent to requestor

For example if you add a note back to the requestor it can automatically update the status to “On Hold - Awaiting Response”. Or if they don’t reply back after x number of days it can auto send them an email and then after that email if they don’t ...
Salvatore Topino about 1 year ago in Notifications / Work Orders 0 Future consideration

Have WOs coming from MLS updated if that event in MLS is updated

Changes in MLS events to reflect on the WOs that are created inside MLW from those events. An example is if start/end times change on the event.
Salvatore Topino about 1 year ago in Integration (ML Schedules) / Work Orders 1 Future consideration

Require Asset Barcode to be scanned when completing a PM Work Order

To ensure my team actually visited Asset(s) on a PM generated Work Order, it would be helpful to have a setting to make certain PMs require a barcode/QR code scan before completing the PM. The user who scanned date/time stamp should display on the...
Salvatore Topino about 1 year ago in Preventative Maintenance (PMs)  / QR Codes/Barcodes / Work Orders 0 Future consideration

For MLS generated WOs, copy MLS Space Name text into MLWs "Specific Room/Area" Field

Our District would like to have the space name be generated in the specific room/area field of the WO form from the Schedules integration. We make it required for all WO's but when the WO is generated from Schedules, it is empty and in order to as...
Salvatore Topino 12 months ago in Integration (ML Schedules) / Work Orders 0 Future consideration