ML Work Orders/Helpdesk Ideas Portal
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Work Orders

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Edit the Log in Page to remove fields not needed

To login, our users use the Log in with Microsoft which is integrated with our network sign on. Many users keep clicking the google sign on because we use google for e-mail. The google sign on logs them in but doesn't auto assign them a role as re...
Sarah Loeffler 12 months ago in Work Orders 4 Shipped

Ability to Merge WOs

I would like to be able to merge an existing ticket into a "parent" ticket, and have some sort of indicator that it's a merged ticket where a user can see the information from the other ticket if needed
Salvatore Topino about 1 year ago in Work Orders 3 Shipped

Auto re-open a ticket when a user adds notes after it is closed.

We are not able to see in the system when a user adds notes after the ticket is closed. Without going to closed tickets and possibly see the "new notes" flashing. Is it possible when there is new notes to show it.
Salvatore Topino about 1 year ago in Work Orders 0 Shipped

Updated note/item at the top of emails

On emails for updated notes (or any changes really), it would be great if the note or item that was added/updated would appear at the top of the email, above "Work Order Information" to allow a more "email-like" experience. We generally try to com...
Erik Shinton 7 months ago in Work Orders 1 Shipped

Ability to Build Satisfaction Survey Forms and have requestor fill out form via email that sends at a set time after WO is complete or Closed

No description provided
Salvatore Topino about 1 year ago in Notifications / Work Orders 6 Shipped

Create crew / group (Allow Roles to be assigned WOs)

On pest control work orders, there are times when I want to assign them to our grounds crew and it would be nice if we can create 'crews' and name them, for example, Grounds Crew-Zone 1. Then instead of having to find four or five names to assign ...
Salvatore Topino about 1 year ago in Roles / Work Orders 2 Shipped

Ability to have requester phone number as a column choice on all WO grid pages

Requested by our technicians. Would like to be able to add requester phone number field as a column choice for WO grid view. Enabling quick access to communicate with requestors without having to click into work order.
Salvatore Topino about 1 year ago in Work Orders 0 Shipped

Do Not Allow requestors to copy over the assignee when copying a work order

Currently, if a requestor in our system copies a work order that already has an assignee, like for example if an existing work order was put on hold. the requestor can copy it and the newly copied work order would retain the assignee even though t...
Salvatore Topino 9 months ago in Work Orders 0 Shipped

Canned Responses

Ability to create canned responses and easily insert them as a note on a work order.
Dan Grassel 10 months ago in Automation / Work Orders 0 Shipped

Track ALL Approval History In Work Orders

Currently in the Work Order history, it is only tracking the final step of the approval path, not each step like inside of MLS. I would like the history to show each approval step in the history, so we can both know when steps were approved as wel...
Dan Grassel 12 months ago in Work Orders 0 Shipped