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ML Work Orders/Helpdesk Ideas Portal
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Dark Mode

I love all things dark mode.
Guest over 1 year ago in Users 1 Future consideration

Allow for Saved filters to be shared to users and or roles

When building a saved filter a user should have the ability to share saved filters to other users or group of users via role selection. This will streamline filter report building in our product and save effort on the end user end from building sa...
Faisal Ghias almost 2 years ago in Work Orders 7 Future consideration

Google SSO - Automation to Inactivate/Remove Users

would like to be able to have Google Automatically delete users inside the programs if they're removed from the Google SSO group
Faisal Ghias over 1 year ago in Integrations (External) / Single Sign On (SSO) 0 Future consideration

Ability to post Custom Alert to all users on login page

I would like the ability to post an alert on the main login page if there is a widespread issue so not everyone is creating a work order for the same issue.
Faisal Ghias almost 2 years ago in Notifications 6 Future consideration

MFA

Technology Coordinator I would like to recommend adding MFA as an option to secure accounts. Please and thank you.
Guest over 1 year ago in Admin Settings 2 Future consideration

LDAP - Automatically Inactivate/Remove Users

When a user is disabled/inactivated in LDAP, I would like them to be deleted or inactivated in the system automatically
Faisal Ghias over 1 year ago in Integrations (External) 0 Future consideration

OneRoster Integration

One Roster is the standard data model that Student Information Systems utilize to exchange roster information, course materials, and grades between systems. Instead of needing to connect to individual APIs for each SIS system you can utilize the O...
Dan Grassel 11 months ago in Integrations (External) / Users 0 Future consideration

Add "Work Order Title" as a field on Work Order Forms

WORK ORDERS: WE NEED A BRIEF “TITLE” OR “SUBJECT” FIELD before the Description field. We need the Subject line from helpdesk emails to populate that brief “title” field. We would also use it to add/adjust a short description of the issue, so we do...
Faisal Ghias almost 2 years ago in Work Orders 2 Future consideration

Be able to have a work order with multiple steps to assign to different people

An example, "I need a desk delivered and assembled."Our delivery team is different from our assembly team. There's really no reason to require this to be two seperate work orders. That's time consuming for all involved. It would be nice if we coul...
Faisal Ghias almost 2 years ago in Work Orders 0 Future consideration

Need a way to import images/photos and link to assets

If were tracking photos elsewhere for each aset record, it would save A LOT of time being able to import these images rather than uploading them 1 asset at a time.
Dan Grassel over 1 year ago in Assets / Imports & Exports 0 Future consideration