All ideas

An example would be when the office puts in a request for support for testing months beforehand. I can put it on hold until that date. The idea is if you put it On Hold with a due date, when that date comes up, it makes the ticket Pending again or...

When we are monitoring the work orders page it should auto refresh after a designated amount of time so new orders are seen

Instead of always defaulting to work orders when you use the search bar, I would like to use the asset side as a default option instead. So when I scan a barcode for IT asset it pulls it up instead of doing a work order. Being able to default the ...

By pulling in student IDs through the Google sync, the checking in or out of assets to students becomes more efficient as we are able to look up the student by their ID number. My position is Assistant Superintendent for Learning Resources

We make many changes during the summer, room moves, equipment relocation, etc. You can bulk import new assets but you cannot bulk update assets. This would be nice as most other inventory programs can do this.

When a WO gets assigned can the New WO be highlighted/Bolded/Italics, similar to outlook, until it has been opened? This way you have a visual indicator of new cases that need to be addressed.

In the description box, currently URLs are not allowed. Could we enable this? We receive a lot of tickets asking us to unblock websites or of websites not loading. It would be helpful for users to enter the URLs directly into the description box w...

It would be very useful to have a name for an audit, such as High School RTUs, rather than a date/time stamp. Currently, when I create an audit the only way to change the name is to submit (complete) the audit.

While working with Support regarding notifications that go out for work orders we I noticed they can view the emails/notifications for work orders directly from the work order details. As an admin I have to go to Settings > Notification History...

We have used the status of HOLD to indicate parts or contracted services are needed. Once the parts are ordered or call for service has been placed being able to place the Work Order status to "Parts on Order" would allow for easier tracking.