ML Work Orders Ideas Portal
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Edit the Log in Page to remove fields not needed

To login, our users use the Log in with Microsoft which is integrated with our network sign on. Many users keep clicking the google sign on because we use google for e-mail. The google sign on logs them in but doesn't auto assign them a role as re...
Sarah Loeffler 5 months ago in Work Orders 4 Shipped

Ability to Merge WOs

I would like to be able to merge an existing ticket into a "parent" ticket, and have some sort of indicator that it's a merged ticket where a user can see the information from the other ticket if needed
Salvatore Topino 7 months ago in Work Orders 3 Shipped

Ability to Build Satisfaction Survey Forms and have requestor fill out form via email that sends at a set time after WO is complete or Closed

No description provided
Salvatore Topino 7 months ago in Notifications / Work Orders 6 Shipped

Ability to have requester phone number as a column choice on all WO grid pages

Requested by our technicians. Would like to be able to add requester phone number field as a column choice for WO grid view. Enabling quick access to communicate with requestors without having to click into work order.
Salvatore Topino 7 months ago in Work Orders 0 Shipped

Canned Responses

Ability to create canned responses and easily insert them as a note on a work order.
Dan Grassel 3 months ago in Automation / Work Orders 0 Shipped

Jamf Pro - Apple device Asset Integration

It would be excellent to be able to easily pull in all of our apple devices managed by JAMF into ML Work Orders! Please tell us if: Do you have Jamf School or Jamf Pro? Having field information still be editable from MLW for synced devices or woul...
Salvatore Topino 8 months ago in Assets 0 Shipped

Jamf School - Apple Device Asset Integration

As a district that uses Jamf school to manage apple devices, it would be helpful to be able to easily pull in my apple devices into ML Work Order Assets so that I can begin to track work order history and check-out history for these devices
Salvatore Topino 5 months ago in Assets / Integrations (External) 0 Shipped

Track ALL Approval History In Work Orders

Currently in the Work Order history, it is only tracking the final step of the approval path, not each step like inside of MLS. I would like the history to show each approval step in the history, so we can both know when steps were approved as wel...
Dan Grassel 5 months ago in Work Orders 0 Shipped

Allow creating outside/temp user via email in the assign to field in check-out assets page

When checking out an asset from view all assets you can add a user that is not in the system by entering the email and clicking enter When using the check out assets page you lose this ability. We want to use barcode for keys that are checked out ...
Dan Grassel 5 months ago in Assets 0 Shipped

Have a setting that controls the due date when assets are checked out via Check-Out Assets page.

we deal with thousands of chrome books that need to be checked back in by the end of the year. So having to select the due each time these devices are checked out is cumbersome when the volume of check-outs is in the thousands in preparation for n...
Salvatore Topino 6 months ago in Assets 0 Shipped