All ideas

Currently when completing a ticket that has a note, the user receives a separate "completed" email and another email with the note. It would be much cleaner to have these combined into one email.

Many Assets have a scannable serial number. The ability to scan the serial to check assets in/out would be convenient. We add a scannable barcode tag to all our Assets, but these sometimes get worn/faded or are removed. We can search by serial to ...

To login, our users use the Log in with Microsoft which is integrated with our network sign on. Many users keep clicking the google sign on because we use google for e-mail. The google sign on logs them in but doesn't auto assign them a role as re...

I would like to be able to merge an existing ticket into a "parent" ticket, and have some sort of indicator that it's a merged ticket where a user can see the information from the other ticket if needed

We are not able to see in the system when a user adds notes after the ticket is closed. Without going to closed tickets and possibly see the "new notes" flashing. Is it possible when there is new notes to show it.

Being able to impersonate a person from the users list page instead of having to go into each person, scroll, down, and then impersonate them would save time, especially when you're having to go into multiple people in a row.

If you set the number of assets per page to 100, for example, when you get to the bottom of the list you could advance to the next page without having to scroll to the top of the current page.

On pest control work orders, there are times when I want to assign them to our grounds crew and it would be nice if we can create 'crews' and name them, for example, Grounds Crew-Zone 1. Then instead of having to find four or five names to assign ...