All ideas

We should be able to attach knowledge base articles to the tickets as responses similar to the canned responses, but directing them to the knowledge base articles.

The dashboard page needs to auto refresh as we put that on our tech room monitor to know exactly where we are at at a glance.

The ticket list needs to "Auto Refresh" and when done working a ticket, techs need to go right back to the list.

The ticket detail screen needs to be simplified. It would be nice if we could move the SLA widget all the way to the bottom and hide the cost information widget. It would also be nice if we could edit the following right on this screen without hit...

The Ticket List ( needs some work to make it more readable and usable. - From the list we should be able to: - Hover and see an AI summary of the ticket - Change the status - include pend it (drop down) - Change the Assigned to (drop down) -We nee...

We need the ability to update the email templates that are going out and the from address. -They all now come from follett work orders which is confusing, they should come from Alex Schools (our school) -The template is fine for maintenance work o...

It would be great if we could personalize our outgoing emails to staff by our request types. Right now they are fairly generic and it would be nice to personalize them to give expectations and hours.

We need the ability for users to send us images via email tickets. Right now it's stripping the image, we need this to come through.

After editing a ticket or putting a ticket on hold, it feels cumbersome to get back to your ticket list. Would love a button on top of the work order that would take you back to your default request list.

We need a way to import all our user photos into the system.