Add functionality that automatically pauses the SLA resolution timer when a ticket is placed in an On Hold status and resumes the timer when the ticket returns to an active status, such as In Progress. This feature would help ensure that SLA measu...
In the "Requests" interface, when you click the 3-dot menu to Filter, I want to be able to filter on more than one condition with an "OR" statement and not just "AND". For instance ....... Show rows with value that: Contains "text"ORIsNull This wo...
Ability to print a user barcode to a small form factor printer (such as a dymo) during circulation/check out. We place these labels on the device.
We would like the ability to print a user barcode with the ability to select the user fields to include. During checkout, the system would have an option to print the user barcode on a DYMO type printer.
Rather than have tickets forwarded to a ML workorders mailbox, it would be great if the system could poll a Gmail box to get the get tickets from the box. It would also be great if the system could send replies from that box but the from name shou...
It is very important that we add the grade level to our users so that we can run reports based on student grade level. The most import reason for this is we have different devices assigned by grade level and we need to pull those students without ...
Need a few Asset Reports created (Ease of Managing Chromebooks) Similar to Destiny Resource Manager
We sure would like some prebuilt reports to help us in maintaining our 1:1 environment similar to the reports in Destiny Resource Manager:
Active Student Users without any devices checked out to them. (Need to be able to select by building and g...
Track Non Serialized Assets (such as software licenses)
IT would be great if there was a way to also track non-serialized assets such as software licenses or peripherals within the system. It would be nice to be able to check these out to our users as well.
For efficiency, it would be great if there was a Purchasing and or Purchasing Receipt process for our assets that would allow us easily allow you to add 100 or 1000 of the same devices and it would associate the PO, purchase Date, Vendor, Costing ...
0
0
