ML Work Orders Ideas Portal
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Mass Upload Staff

Allows customers to mass upload users into MasterLibrary at will.
Jessey DeVaney 1 day ago in Users 0

filter user types

Technology and maintenance departments use ML Work Orders. Both have Requestors. Maintenance has 60 requestors. Technology has hundreds. There is no way to only view maintenance requestors to update without having to fish through hundreds of names...
Guest 1 day ago in Admin Settings 0

Send completed ticket with note in one email

Currently when completing a ticket that has a note, the user receives a separate "completed" email and another email with the note. It would be much cleaner to have these combined into one email.
Guest 4 days ago in Performance (Work Orders) 0

Grainger Integration for ordering inventory

https://www.grainger.com/content/grainger-procurement-solutions
Dan Grassel 5 days ago in Inventory 0 Being Reviewed

Support tags in emails to automatically perform/map actions

Similar to how Zendesk supports auto assignment tags, support within ML Work Orders emails. Some examples we'd like to see: #Assign [username] (ie., #assign edavidson) Replying (with permissions) to an email with this would assign the ticket to th...
Eric Davidson 3 days ago in Work Orders 0

Create new users upon receiving WO via email

We would like the ability for new users to be created (defaulted to requester for all types & buildings) when they submit a WO via email. It would have to look at the original sender because we have a forwarding rule (they email helpdesk@...)....
Guest 4 days ago in Users 0 Being Reviewed

Support basic HTML markup from tickets opened by email

Hello, We have many systems that open tickets by email. Some use bold, underline, italics, line breaks, horizontal rules, and paragraph tags to break up and format the email. When ML Work Orders processes the incoming email as a ticket, all format...
Eric Davidson 10 days ago in Performance (Work Orders) 3 Being Reviewed

Add "Parts on Order" as a Work Order Status

We have used the status of HOLD to indicate parts or contracted services are needed. Once the parts are ordered or call for service has been placed being able to place the Work Order status to "Parts on Order" would allow for easier tracking.
Guest 19 days ago in Work Orders 1 Being Reviewed

Mobile App for work orders

As the Director of Facility Operations, one of the most common questions I have gotten as we are beginning to integrate, and utilize the MLW software is "Do they have an app?". I feel that most of my staff, especially the maintenance technicians w...
Salvatore Topino 4 months ago in Work Orders 3 Future consideration

Do Not Allow requestors to copy over the assignee when copying a work order

Currently, if a requestor in our system copies a work order that already has an assignee, like for example if an existing work order was put on hold. the requestor can copy it and the newly copied work order would retain the assignee even though t...
Salvatore Topino 18 days ago in Work Orders 0 Future consideration