All ideas

It would be great if we could personalize our outgoing emails to staff by our request types. Right now they are fairly generic and it would be nice to personalize them to give expectations and hours.

We need the ability for users to send us images via email tickets. Right now it's stripping the image, we need this to come through.

After editing a ticket or putting a ticket on hold, it feels cumbersome to get back to your ticket list. Would love a button on top of the work order that would take you back to your default request list.

We need a way to import all our user photos into the system.

Our staff would really like to use the mobile app more but maintenance requests and technology requests are mixed together. Can we please add a filter by request type?

The app has proven useful but as we checkout items we don't always have the user bar-code. Please allow us to search for a user when checking out assets in the app.

Add functionality that automatically pauses the SLA resolution timer when a ticket is placed in an On Hold status and resumes the timer when the ticket returns to an active status, such as In Progress. This feature would help ensure that SLA measu...

Implementation Specialist Ryan Irwin submitting on behalf of customer Tim Spatz. Tim asked if there was a way to add an image for a specific type of asset instead of editing each device individually in ITAM. This would of course be time consuming....

Librarian

Why is this useful? Districts regularly retire, recycle, or dispose of groups of technology assets. Processing each asset individually can take significant time, especially during annual refresh cycles. A bulk workflow would reduce repetitive work...