ML Work Orders/Helpdesk Ideas Portal
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Work Orders

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close multiple work orders at once by selecting completed work orders

instead of closing each work one by one select as many completed work orders and close them all at once.
Guest 2 months ago in Work Orders 0 Being Reviewed

Filter Spaces by Building on Custom Forms

Currently when you use a custom form and allow users to select a building, it does not filter the spaces/rooms based on the building that is selected. It should only show spaces that are assigned to the building.
Guest about 2 months ago in Work Orders 3 Planned

Work Order Auto refresh

When we are monitoring the work orders page it should auto refresh after a designated amount of time so new orders are seen
Guest 7 months ago in Work Orders 1 Being Reviewed

Merge work orders on the same topic

We often get multiple work orders from various sources referencing the same problem. (for example three reports of a light needing to be replaced. It would be great to be able to merge them so there are fewer open WOs to track.
Christian Zollers 3 months ago in Work Orders 1 Already exists

Status of "Out for service" for tech items

When technology sends out a laptop or device for service we would like to put the status of ticket to reflect that the device is out. Currently the ticket status is in progress causing us to have to look at the ticket to see the details of said it...
Guest 5 months ago in Work Orders 1 Already exists

Allow for Saved filters to be shared to users and or roles

When building a saved filter a user should have the ability to share saved filters to other users or group of users via role selection. This will streamline filter report building in our product and save effort on the end user end from building sa...
Salvatore Topino about 1 year ago in Work Orders 7 Future consideration

Ability to create a Work Order for an Asset based off the check-in notes

While working on getting out assets into our system we noticed there doesn't seem to be a way to automatically create a Work Order when its being checked in for repairs. If we had the ability to create a Work Order based off the check in comments ...
Dan Grassel 4 months ago in Assets / Work Orders 0 Being Reviewed

Ability to have custom fields show up on requests for internal users only (Admin and Technicians)

For example they need to track Additional Account Codes on a request. They need to be able to build a custom field that does not show on the request form for basic requestors. When building custom fields have an option to determine where the field...
Dan Grassel 4 months ago in Work Orders 0 Being Reviewed

Add Status reasons to in progress

I currently use status reasons for a variety of reasons ex parts on order, awaiting funding, called in contractor ect. The On hold requires either a date or permanent Hold and when closing a on hold work order needs to be removed from hold before ...
Guest about 1 month ago in Work Orders 4 Being Reviewed

Add "Parts on Order" as a Work Order Status

We have used the status of HOLD to indicate parts or contracted services are needed. Once the parts are ordered or call for service has been placed being able to place the Work Order status to "Parts on Order" would allow for easier tracking.
Jeff Williams 9 months ago in Work Orders 3 Being Reviewed