ML Work Orders Ideas Portal
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Invoice Option

I think adding a possibility to invoice from this site would be very helpful. Status paid unpaid payment plan Functions import a template $ per part asset name repair work order # User Auto-updating date Auto emailing to multiple emails including ...
Salvatore Topino 8 months ago in Assets / Notifications / Other (Provide Description) / Work Orders 0 Future consideration

Ability to Close/Complete Work Orders via email

When dealing with many emails, it would be more efficient in my day-to-day process to have the ability to close/complete work orders right from my email. It can be time consuming logging in to ML Work Orders, find the work order and mark it comple...
Salvatore Topino 6 months ago in Notifications / Work Orders 0 Future consideration

Closed on first report or thanks for contact support email or have a check box not to send a notification on ticket creation

As a Helpdesk employee who receives calls for IT support, some of the support issues can be solved over the phone/remoting into their computer and helping the user. With that being said, a lot of the calls can be finished on the first call, but we...
Salvatore Topino 7 months ago in Notifications / Work Orders 0 Future consideration

Have first response times/first contact times based on Problem Types/Purposes

Want to be able to link first response times and contact times based on problem types that they can add to tickets. For example - "Thank you for submitting your work order, we typically respond to Electrical work orders within X days"
Salvatore Topino 8 months ago in Admin Settings / Notifications / Work Orders 0 Future consideration

Ability to setup user based email notification time schedule

As a district we may a specific preference of when certain users get notified based on the day of the week
Salvatore Topino 8 months ago in Notifications 0 Future consideration

Notify admin via email when new user account is created

It would be great if the system sent the admins a "courtesy" email whenever a new user is created inside of MLW, its possible that we might need to adjust the role of the user and knowing who was added recently would help us easily identify users ...
Salvatore Topino 7 months ago in Notifications / Users 0 Future consideration

Add a Priority dropdown on the work order status notification page

Add a Priority dropdown on the Work Order Status Notifications so each notification can be customized by WO status and WO priority Include an "all" option for priorities so we can still perform current functionality so they're not forced to go to ...
Salvatore Topino 7 months ago in Notifications 0 Future consideration

Ability to generate automated alert emails to specific users

Can have alerts for upcoming PMs and overdue Work Orders Configure how far out in advance they want to be notified of upcoming PMs Configure how far out past the estimated completion date of the work of the work order to be notified of overdue WOs...
Salvatore Topino 8 months ago in Notifications 0 Future consideration