ML Work Orders/Helpdesk Ideas Portal
ADD A NEW IDEA

All ideas

Showing 194

Allow for RFID Asset Scanning

You can walk in a classroom and use the scanner and it will scan all assets in that room instead of needing to scan them individually. Great for finding lost or misplaced assets. Makes auditing assets in each room much easier
Salvatore Topino 12 months ago in Assets 0 Future consideration

Have a better display of multiple emails in Work Order description

When I forward in a long email thread into MLW to create a ticket, it becomes very difficult to follow the email thread in the description field in MLW.
Salvatore Topino about 1 year ago in Work Orders 0 Future consideration

Ability to setup user based email notification time schedule

As a district we may a specific preference of when certain users get notified based on the day of the week
Salvatore Topino about 1 year ago in Notifications 0 Future consideration

Incorporate a "Home Page" with reporting widgets

Breakdowns of work orders for assigned to me, by priority. Work orders assigned to others, by priority. Unassigned work orders by priority. and more! Please provide a comment for charts/widgets you would like to see in a "home page" for work orders
Salvatore Topino about 1 year ago in Reports 0 Future consideration

I would like the ability to have ML ID Numbers print in the one of the corners of the Asset QR code without taking one of the four optional fields.

For auditing purposes I would l Asset ML ID auto print when printing Asset QR Code labels without using up one of the four optional fields.
Salvatore Topino about 1 year ago in Assets / QR Codes/Barcodes 0 Future consideration

Have All Reports Aligned to the Left when Printing

Currently when printing a report, the data is aligned to the middle. This makes it difficult to quickly look at inventory names for example. If it was aligned left, it would be much easier on the eyes to follow the data after printing a physical copy
Salvatore Topino about 1 year ago in Reports 0 Future consideration

When Searching for an Asset, allow for users to search on specific fields and able to use operators to search a combination of specific fields

The more robust search option with multiple search fields and the "and/or" operators is a feature that we absolutely would need when working directly with the ASSET RECORDS, but NOT with work orders. We utilize this type of robust search regularly...
Salvatore Topino about 1 year ago in Assets 0 Future consideration

Add Assigned User Email as an optional column on View All Assets

Sometimes the first name last name is not unique and email is unique, so seeing the email here would be very helpful in those cases
Salvatore Topino about 1 year ago in Assets 0 Future consideration

Update Manage Users page to have more actions to Check in/out assets and generate Work Orders

Tech teams are managing 1000s of devices, most of which can be managed at the user level Right now at the user level, you have to click into a users, user detail page to check in/out. It would be easier to have these options also display on the ma...
Salvatore Topino about 1 year ago in Users 0 Future consideration

Create "Change log" tab concept at district settings level where changes to districts settings are tracked by who and when

Not being able to know what settings where changed and when can be frustrating. Being able to solve this on our own rather than needing to go through ML support would be great!
Salvatore Topino about 1 year ago in Admin Settings 0 Future consideration