ML Work Orders/Helpdesk Ideas Portal
ADD A NEW IDEA

Notifications

Showing 7

Urgent WO text messages to all staff

Our IT director would like to receive a text message for every Urgent work order without being added as additionally notified on all ticket types. If our entire team could receive the text that would be great. We had this ability with our previous...
Cheryl Persinger 2 months ago in Notifications 2 Being Reviewed

@ tagging in notes that overrides email preferences.

It would be useful to be able to tag someone to a note in a work order/inventory request even if they have the notes box unchecked on their email preferences. Some people uncheck all the boxes, which I get, but it makes requesting details difficul...
Rebekah Leslie 3 months ago in Notifications 2 Being Reviewed

Create a seperate Email section of WO

The Notes section is great, but a longer ticket with back and forth resposes may bury actual Notes. Maybe create an Email section that is simply a reply without the Work order email formating. This would be a separate section that would be an exte...
Guest 5 months ago in Notifications 3 Being Reviewed

Having a customizable banner at the top of all ML pages we can update with info as needed.

So if we have something we need to communicate that a ton of people will go to ML to put a work order in, they would be able to see the banner and know it's a known issue. For example: phones are down or AC is out at a building.
Rebekah Leslie 4 months ago in Notifications 5 Being Reviewed

Remove "Approved" email to requesters

Requesters receive an "Approved" email when the work order is Assigned. They get confused by this thinking their request has been completed. Either eliminate the email or skip the "Approval" step when tickets are assigned.
Jeff Scott 5 months ago in Notifications 2 Being Reviewed

Format Emails

Similar to MLW-I-272, Having the ability to Format the email responses from notes. It would be great to have the ‘Completed’ email notification in a formal Closing Statement.
Guest 5 months ago in Notifications 0 Being Reviewed

Auto status reminders should be internal only

The notes that get added automatically to work orders that have been in one status for too long are showing up in the note history in the requestor view. Can you please make sure those notes stay internal? Requestors shouldn't be able to see our i...
Mollie Forman 8 months ago in Notifications 3 Being Reviewed