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Post-dating WO assignments

Assistant Director of Facilities -- Sometimes we have WOs that aren't needed for quite awhile ahead and that will also take almost no time at all to complete. For example, putting out event signage on the morning of an Admissions event. Rather tha...
Guest about 12 hours ago in Notifications 0

Work Order Email notes acknowledgement

We have ran into a few different scenarios that when we update a WO and add notes with actionable items to the requesters we are not getting responses back from our end users. So we were looking for a way to indicate that there is action needed on...
Dan Grassel 6 months ago in Notifications / Work Orders 0

Allow the ability to disable file attachments in emails per-request, maybe per-user

Our HR staff prefer the email notifications to not include the file attachments that the user submits or they submit. They also suggested that if the submitters could have it as a setting in their notifications for them to turn on their preference...
Erik Shinton 2 months ago in Notifications 0

Remove Priority from the Notification emails

We have work order priority set to admin only but when the work order notification/submission email goes out it shows the priority Our end users are thinking their work orders are lower priority than they really are. If we could remove that variab...
Dan Grassel 2 months ago in Notifications 0

Complete email feature enhancement

We noticed that whenever you complete a work order request in MLW it will send a notification to the requestor. The problem with that is when we mark a students repair ticket as closed/complete we do not want our students to get that notification....
Dan Grassel about 2 months ago in Admin Settings / Notifications 0

Canned Response Functionality update

We were looking for an option to have say an auto response send out when a work order is submitted. While reviewing how canned responses work I feel this feature could do what we are looking for but would need improvement. If there was an option w...
Dan Grassel 2 months ago in Admin Settings / Notifications 0

Request Status speed bump

We ran into an issue with doing a manual sync on request status and ended up almost sending out 2,000+ emails There was no pop up or anything to let me know how many emails this feature was about to send out. I know that is present when you are ma...
Dan Grassel 2 months ago in Admin Settings / Notifications 0

Request Status Manual Sync feature update

We were trying to use the Request Status manual sync in MLW to see get a message out and found out that when you list a role in the Notify Role section it it will essentially duplicate the amount of notices that are going out. If there was an opti...
Dan Grassel 2 months ago in Admin Settings / Notifications / Work Orders 0

only receive notifcations for workorders in a saved filter view

They offer a pop-up notification that displays when new work orders are submitted in the top right of the page and when the pop-up is selected, the webpage will refresh. This pop up should be improved to be able to dynamically show notifications o...
Xavier Nicolas about 2 months ago in Notifications 0

Ability to post Custom Alert to all users on login page

I would like the ability to post an alert on the main login page if there is a widespread issue so not everyone is creating a work order for the same issue.
Faisal Ghias almost 2 years ago in Notifications 6 Future consideration