Notifications

Assistant Director of Facilities -- Sometimes we have WOs that aren't needed for quite awhile ahead and that will also take almost no time at all to complete. For example, putting out event signage on the morning of an Admissions event. Rather tha...

We have ran into a few different scenarios that when we update a WO and add notes with actionable items to the requesters we are not getting responses back from our end users. So we were looking for a way to indicate that there is action needed on...

Our HR staff prefer the email notifications to not include the file attachments that the user submits or they submit. They also suggested that if the submitters could have it as a setting in their notifications for them to turn on their preference...

We have work order priority set to admin only but when the work order notification/submission email goes out it shows the priority Our end users are thinking their work orders are lower priority than they really are. If we could remove that variab...

We noticed that whenever you complete a work order request in MLW it will send a notification to the requestor. The problem with that is when we mark a students repair ticket as closed/complete we do not want our students to get that notification....

We were looking for an option to have say an auto response send out when a work order is submitted. While reviewing how canned responses work I feel this feature could do what we are looking for but would need improvement. If there was an option w...

We ran into an issue with doing a manual sync on request status and ended up almost sending out 2,000+ emails There was no pop up or anything to let me know how many emails this feature was about to send out. I know that is present when you are ma...

We were trying to use the Request Status manual sync in MLW to see get a message out and found out that when you list a role in the Notify Role section it it will essentially duplicate the amount of notices that are going out. If there was an opti...

I would like the ability to post an alert on the main login page if there is a widespread issue so not everyone is creating a work order for the same issue.

While working with Support regarding notifications that go out for work orders we I noticed they can view the emails/notifications for work orders directly from the work order details. As an admin I have to go to Settings > Notification History...