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Notifications

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Add Notification tab to Work Order details

While working with Support regarding notifications that go out for work orders we I noticed they can view the emails/notifications for work orders directly from the work order details. As an admin I have to go to Settings > Notification History...
Dan Grassel 27 days ago in Notifications / Work Orders 0 Being Reviewed

Automatic notification when you take away a work order.

I assign a work order and sometimes take it away and reassign it. The person who got it originally never sees that it was taken away. If I don't tell them I reassigned it, they show up and so does the person I reassigned it to. An automatic respon...
Guest about 1 month ago in Notifications 0 Being Reviewed

Ability to turn off Auto Reply response from emailed in Work Orders

We use the feature to be able to email work orders into the system and there is an Auto reply that is sent out when this happens. We do not want the Auto reply to go out as it is creating confusion within the system. Having the ability to turn off...
Dan Grassel about 1 month ago in Automation / Notifications / Work Orders 0 Being Reviewed

Ability to post Custom Alert to all users on login page

I would like the ability to post an alert on the main login page if there is a widespread issue so not everyone is creating a work order for the same issue.
Salvatore Topino about 1 year ago in Notifications 6 Future consideration

Urgent WO text messages to all staff

Our IT director would like to receive a text message for every Urgent work order without being added as additionally notified on all ticket types. If our entire team could receive the text that would be great. We had this ability with our previous...
Cheryl Persinger 4 months ago in Notifications 2 Being Reviewed

@ tagging in notes that overrides email preferences.

It would be useful to be able to tag someone to a note in a work order/inventory request even if they have the notes box unchecked on their email preferences. Some people uncheck all the boxes, which I get, but it makes requesting details difficul...
Rebekah Leslie 5 months ago in Notifications 2 Being Reviewed

Create a seperate Email section of WO

The Notes section is great, but a longer ticket with back and forth resposes may bury actual Notes. Maybe create an Email section that is simply a reply without the Work order email formating. This would be a separate section that would be an exte...
Guest 7 months ago in Notifications 3 Being Reviewed

Automatically change status based on notes being sent to requestor

For example if you add a note back to the requestor it can automatically update the status to “On Hold - Awaiting Response”. Or if they don’t reply back after x number of days it can auto send them an email and then after that email if they don’t ...
Salvatore Topino about 1 year ago in Notifications / Work Orders 0 Future consideration

Allow admin to also control users profile page email notification preferences

I would prefer to set up the email notifications instead of allowing the user. This has worked out best when using Schooldude. 
Salvatore Topino about 1 year ago in Notifications 0 Future consideration

Custom check out emails with email acknowledgement

would like to be able to add text to the check out email that requires an acknowledgement from the person that gets that email. This would need to be an asset type specific setting due to the unique details for each. EX 1 - Keys. Usually when you...
Salvatore Topino about 1 year ago in Assets / Notifications 0 Future consideration