ML Work Orders Ideas Portal
ADD A NEW IDEA

Work Orders

Showing 10

Edit the Log in Page to remove fields not needed

To login, our users use the Log in with Microsoft which is integrated with our network sign on. Many users keep clicking the google sign on because we use google for e-mail. The google sign on logs them in but doesn't auto assign them a role as re...
Sarah Loeffler 5 months ago in Work Orders 4 Shipped

Ability to Merge WOs

I would like to be able to merge an existing ticket into a "parent" ticket, and have some sort of indicator that it's a merged ticket where a user can see the information from the other ticket if needed
Salvatore Topino 7 months ago in Work Orders 3 Shipped

Ability to Build Satisfaction Survey Forms and have requestor fill out form via email that sends at a set time after WO is complete or Closed

No description provided
Salvatore Topino 7 months ago in Notifications / Work Orders 6 Shipped

Ability to have requester phone number as a column choice on all WO grid pages

Requested by our technicians. Would like to be able to add requester phone number field as a column choice for WO grid view. Enabling quick access to communicate with requestors without having to click into work order.
Salvatore Topino 8 months ago in Work Orders 0 Shipped

Canned Responses

Ability to create canned responses and easily insert them as a note on a work order.
Dan Grassel 3 months ago in Automation / Work Orders 0 Shipped

Track ALL Approval History In Work Orders

Currently in the Work Order history, it is only tracking the final step of the approval path, not each step like inside of MLS. I would like the history to show each approval step in the history, so we can both know when steps were approved as wel...
Dan Grassel 5 months ago in Work Orders 0 Shipped

Allow users update additionally notified users to Work Orders via Work Order Grid pages and via WO detail page action menu

as an admin in the program I would like to have an easier way to add additionally notify users to work orders than having to go all the way to edit the work order. Would be way less clicks!
Salvatore Topino 7 months ago in Work Orders 0 Shipped

Have a link back to the MLS request on work orders created from MLS

Within MLS we have a link to view the work order on the request details page but we do not have a link the other way around from MLW to MLS. When a work order is created from MLS the description says "Created from ML Schedules Request XXX" that re...
Salvatore Topino 8 months ago in Integration (ML Schedules) / Work Orders 0 Shipped

Include a message on assigning Work Order pop up to let you know the notes added are internal notes

When assigning a WO the notes description are not visible to the requestor. As a user, there is no way to know this, it's easy to not enter notes because of concerns the requestor will see them. 
Salvatore Topino 5 months ago in Work Orders 0 Shipped

Create a User view that tracks work order submission history, asset assignments and check-out history

No description provided
Salvatore Topino 7 months ago in Assets / Users / Work Orders 0 Shipped