ML Work Orders/Helpdesk Ideas Portal
ADD A NEW IDEA

Work Orders

Showing 42

Ability to create a Work Order for an Asset based off the check-in notes

While working on getting out assets into our system we noticed there doesn't seem to be a way to automatically create a Work Order when its being checked in for repairs. If we had the ability to create a Work Order based off the check in comments ...
Dan Grassel 4 months ago in Assets / Work Orders 0 Being Reviewed

Ability to have custom fields show up on requests for internal users only (Admin and Technicians)

For example they need to track Additional Account Codes on a request. They need to be able to build a custom field that does not show on the request form for basic requestors. When building custom fields have an option to determine where the field...
Dan Grassel 4 months ago in Work Orders 0 Being Reviewed

Add "Parts on Order" as a Work Order Status

We have used the status of HOLD to indicate parts or contracted services are needed. Once the parts are ordered or call for service has been placed being able to place the Work Order status to "Parts on Order" would allow for easier tracking.
Jeff Williams 9 months ago in Work Orders 3 Being Reviewed

Add Status reasons to in progress

I currently use status reasons for a variety of reasons ex parts on order, awaiting funding, called in contractor ect. The On hold requires either a date or permanent Hold and when closing a on hold work order needs to be removed from hold before ...
Guest about 2 months ago in Work Orders 4 Being Reviewed

Have a "deliver to" location and space option in work orders

When putting in work order for take this to this building or space we tend to put the work order in for where they are picking the items up from. But it'd be helpful if we could also have the option to put additional "drop off" location/spaces. Th...
Rebekah Leslie 6 months ago in Work Orders 5 Being Reviewed

When a Event attached to a WO is cancelled the WO should automatically closed as well

We have athletic events integrated in our system that generate WOs from time to time. When Those athletic events get cancelled, we are noticing that the WO that was opened does not close. It would help keep our system accurate and update to date i...
Dan Grassel 4 months ago in Integration (ML Schedules) / Work Orders 0 Being Reviewed

Note section Improvement to stop lose of notes

When filling in the "Notes" section of any work order, you should have to click on a button to enter a note and not be able to navigate away before pressing save. My tech's are complaining that they enter copious notes but then fail to press the s...
Dan Grassel 4 months ago in Work Orders 0 Being Reviewed

Ticket Templates

It would be terrific if there were an option for ticket templates, or pre-filled tickets. It would help when creating similar type tickets for similar type situations, such as when multiple users are asking for the same thing or an issue affects m...
Guest 2 months ago in Work Orders 0 Being Reviewed

Reroute for request type.

Reroute is currently only meant for approvals, but it should also be able to be for assignees to change the request type. If a request is put in for 'Technology' but is meant for 'Maintenance' then we should be able to click reroute or another but...
Guest 5 months ago in Work Orders 2 Being Reviewed

Let us ctrl/shift to add multiple spaces from a list without having to retype a filter

Setting up a PM right now for all our fields and parking lots at the HS. Having to retype "parking" a ton hasn't been fun. The first filter brought up all the similar items to easily pick each time, but once I refiltered it didn't do that. This wo...
Rebekah Leslie 7 months ago in Work Orders 1 Being Reviewed