Used the status of a work order to auto assign it. This would allow Approval paths to go from Needs Approval to Approved and use the Approved status to auto assign to specified users.
Guest
4 months ago
in Work Orders
2
Being Reviewed
Support tags in emails to automatically perform/map actions
Similar to how Zendesk supports auto assignment tags, support within ML Work Orders emails. Some examples we'd like to see: #Assign [username] (ie., #assign edavidson) Replying (with permissions) to an email with this would assign the ticket to th...
Eric Davidson
about 2 months ago
in Work Orders
1
Being Reviewed
Add Fields and requirements during approval path. First approver needs to fill blank field (estimated cost, required purchases, etc). For us the first approver is like a stop gap for useless or unreasonable requests, but sometimes they just click ...
Guest
3 months ago
in Work Orders
2
Being Reviewed
1
Being Reviewed
