ML Work Orders/Helpdesk Ideas Portal
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Pop up reminder for "completed by date" in work order form

Not every work order requires a due date/completed by date, so having the field be mandatory wouldn't work. But we get a lot of work orders where there should be a completed by date on them, but they often forget. I'm proposing a pop up "Did you w...
Salvatore Topino 12 months ago in Work Orders 0 Future consideration

Ability to Assign a WO to a Vendor as a Whole

Would like the ability to add outside contractors/vendors email addresses to work orders without having to create them as a user within ML Work Orders and assign vendors to work orders.
Dan Grassel about 1 year ago in Vendors / Work Orders 1 Already exists

Urgent priority message either keep formatting or have separate lines

When I first put in our urgent priority message I had it separated into lines like so: Urgent Priority = Emergencies only. An emergency is safety, security, or utility outages. After you submit this emergency work order please call Facilities ext....
Rebekah Leslie 7 months ago in Work Orders 1 Being Reviewed

Could we have the "urgent priority message" for when someone adjusts or adds a priority levels?

When someone is going in to approve or assign a work order you can adjust or add a priority level. However, the "urgent priority message" doesn't appear when you do this. Can this be an add? Our admin assistants approve work orders and assign prio...
Rebekah Leslie 7 months ago in Work Orders 1 Being Reviewed

Pop up message for "emergency" work orders

We keep getting a lot of "emergencies" that aren't really emergencies. It would be helpful if when someone chooses "emergency" a pop up appeared with a message of the administrator's choosing. So for example our district would choose our message t...
Rebekah Leslie 7 months ago in Work Orders 6 Already exists

Specific fields appear in New Request depending on answers to prior fields

As an admin managing WorkOrder forms and approval paths, I would like to request that if an end user follows a specific pathway, then they will be led to a special WorkOrder submission format that contains a unique field with a drop down menu of I...
Salvatore Topino about 1 year ago in Admin Settings / Work Orders 0 Future consideration

Urgent WO Messages go to outside users (police, fire department), that include PDF's of building maps

The idea here is that if a WO is submitted and is urgent, then outside departments (like police and fire department) can be notified and sent PDF of building maps If these outside departments need to intervene in the building, they need to see map...
Salvatore Topino about 1 year ago in Notifications / Work Orders 0 Future consideration

Closed on first report or thanks for contact support email or have a check box not to send a notification on ticket creation

As a Helpdesk employee who receives calls for IT support, some of the support issues can be solved over the phone/remoting into their computer and helping the user. With that being said, a lot of the calls can be finished on the first call, but we...
Salvatore Topino about 1 year ago in Notifications / Work Orders 0 Future consideration

Ability to create a different email address per building to create a request

Right now we allow them to generate an email address per request type and I would like to break the email address down per building so that the requests can be routed correctly.
Salvatore Topino about 1 year ago in Admin Settings / Work Orders 0 Future consideration

Move Work Order General settings to Request Type level

Each department is different enough that we should have the freedom of leveraging all of the existing work order general settings for each specific request type
Salvatore Topino about 1 year ago in Admin Settings / Work Orders 0 Planned