ML Work Orders/Helpdesk Ideas Portal
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Ability to Close/Complete Work Orders via email

When dealing with many emails, it would be more efficient in my day-to-day process to have the ability to close/complete work orders right from my email. It can be time consuming logging in to ML Work Orders, find the work order and mark it comple...
Salvatore Topino 11 months ago in Notifications / Work Orders 0 Future consideration

Creating a WO from a PM - being able to enter a "complete by" date when creating PM

It would be helpful to be able to set a complete by date when putting in a WO from a PM rather than having to adjust AFTER putting the WO in. Sometimes it is specific to an event set up that can not happen on a pre-scheduled basis but rather as a ...
Salvatore Topino 11 months ago in Preventative Maintenance (PMs) 0 Future consideration

Freeze Top Rows

Being able to freeze the column headers while I scroll down on my Work Orders will help remind me what each column represents while I scroll down. Sometimes, especially with date/time-based column, it can be hard to remember which column is which ...
Salvatore Topino 11 months ago in Work Orders 0 Future consideration

Adjust columns under vendors

When in the vendors section on ML Work Orders I cannot see all the information I have plugged in when adding a new vendor ex notes it would be helpful to see that bit when looking at the full list
Salvatore Topino 11 months ago in Vendors 0 Future consideration

Allow purpose to not be Required for Preventative Maintenance

Allow purpose to not be Required for Preventative Maintenance
Salvatore Topino 12 months ago in Preventative Maintenance (PMs) 0 Future consideration

When to create MLS work orders

I would like work order that are to be created from Schedules to be generated at 6:30am M-F only. My supervisors do not want to have there phones buzzing in the middle of the night but they need their phones on them 24/7 for other duties.
Salvatore Topino 12 months ago in Integration (ML Schedules) / Work Orders 0 Future consideration

Ability to set a desired completion time for a PM so we can sort based on overdue PMs.

We would like to set up our PMs with designated completion time ranges. We have a lot of quarterly PMs that need to be completed within the first month of the quarter or semi-annual or annual PMs that need to be completed within the first month of...
Salvatore Topino 12 months ago in Preventative Maintenance (PMs) 0 Future consideration

Ability to Remote Desktop via a work order

As tech support staff, we want to be able to start a remote desktop support session directly from a work order
Salvatore Topino 12 months ago in Assets / Integrations (External) / Work Orders 0 Future consideration

Assets to appear at the bottom of printed work order

It would be great if that on the print out of the work order, that I can see make, model, serial # for all associated assets on the work order because we forward these work orders to vendors and its very useful for them to have this info handy.
Salvatore Topino 12 months ago in Assets / Work Orders 0 Future consideration

Adding sub-categories for Problem Types

As a IT admin I would like the option of adding sub-categories to Problem Types so the end user submitting a work order can be more specific in their request. Instead of having a separate Problem Type for each of the following, they could be group...
Salvatore Topino 12 months ago in Admin Settings 0 Future consideration