ML Work Orders/Helpdesk Ideas Portal
ADD A NEW IDEA

All ideas

Showing 195

Auto Assign Custom Forms

Give Custom Forms the option of Auto Assigment. Custom Forms are usually specific and detailed WO for a Request Type, having the option of assigning those automatically to the correct person would be helpful to have.
Guest 5 months ago in Work Orders 1 Future consideration

Custom Report building for Work Orders that sends emails of reports to users

It would be extremely helpful to be able to make our own reports in MLW. The existing reports do not answer all of my reporting needs
Salvatore Topino about 1 year ago in Reports / Work Orders 0 Future consideration

Allow staff from within a single role to be able to assign workorders to only themselves - not to other staff members from within that role.

This addition would be useful because it would allow our maintenance staff, who enter their own workorders for record keeping, to be able to complete the actual work, assign it to themselves and close the ticket. We do not want the staff in our 'm...
Salvatore Topino about 1 year ago in Roles / Users 2 Future consideration

Allow for Custom Priorities with custom color coding

Or be able to add to the priority - a little more flexibilty here would be great so that we could set it up how we want it. Other than adding a column for status which makes things a little more complicated on the user end because there's more to ...
Salvatore Topino about 1 year ago in Admin Settings / Work Orders 0 Future consideration

Create a search bar in the View all Assets "Columns" button - menu pop up

when adding columns to the Assets grid, it's a bit cumbersome to scroll through the list of Columns that we need to added to the grid. If there was a way to easily search on what were looking for, it would make our lives easier and the rest of my ...
Salvatore Topino about 1 year ago in Assets 0 Future consideration

Add the Note (Section Field) to the mass updates - Assets

We view all assets and select which asset we want to update. Then we select Actions, is there a way you can add the Note (Section Field to the mass updates) this is where we document things, example, what work has been done etc...
Salvatore Topino about 1 year ago in Assets 0 Future consideration

InTune (Device - Asset Integration for Microsoft)

Being able to bring in all of our Microsoft devices into ML Work Orders would greatly help tracking that device information for reporting purposes and associating those devices on work orders too
Salvatore Topino about 1 year ago in Assets / Integrations (External) 0 Future consideration

Allow mass update for custom fields

Being able to mass update custom fields would be extremely helpful to keep custom field values up to date.
Salvatore Topino about 1 year ago in Assets 0 Future consideration

Add "Priority" as a field with auto-notify, auto-assign, approval paths

it's important for certain users at the district to be notified when a WO is marked as a high or urgent priority.
Salvatore Topino about 1 year ago in Admin Settings / Notifications 0 Future consideration

PMs are only given minutes to complete I would like to give days

When a PM is assigned you can only assign minutes to complete the task. We have big buildings and some PMs require more time. I would like to be able to set the amount of time either in hours or days. Like give a custodian a week to complete the PM.
Salvatore Topino about 1 year ago in Preventative Maintenance (PMs) 0 Future consideration