ML Work Orders/Helpdesk Ideas Portal
ADD A NEW IDEA

All ideas

Showing 194

Clever SSO Integration

Similar to Classlink, one click sign on to ML Work Orders if the district uses Clever.
Salvatore Topino 9 months ago in Integrations (External) / Single Sign On (SSO) 0 Future consideration

When Completing an Issue, it should complete all linked work orders

When an Issue is marked complete, it should update all linked work order status to complete. This way it saves a bunch of manual effort to keep my work order information up to date.
Salvatore Topino 9 months ago in Issues (Capital Forecasting) / Work Orders 0 Future consideration

Ability to Convert Work Orders to an Issue

Sometimes when work orders are logged, the resolution is something we cant implement right away. We need to defer the maintenance for the work and plan the work at a future date. This is where being able to convert work orders to issues comes into...
Salvatore Topino 9 months ago in Issues (Capital Forecasting) / Work Orders 0 Future consideration

Give the ability for admin to delete a receiving in Inventory.

The amount of times I have accidently received the wrong item, LOL. It would be super helpful (especially with using auto average pricing) to be able to delete a receiving of inventory. Currently let's say I just received the wrong amount (yeah, I...
Rebekah Leslie 9 months ago in Inventory 2 Future consideration

Tag assets to inventory requests

Can there be a way to tag an asset to an inventory request? This is a feature you can do through a work order, so it makes sense to have the ability via an actual inventory request. Having this ability would give admins the ability to see how much...
Salvatore Topino 10 months ago in Assets / Inventory 0 Future consideration

Pop up reminder for "completed by date" in work order form

Not every work order requires a due date/completed by date, so having the field be mandatory wouldn't work. But we get a lot of work orders where there should be a completed by date on them, but they often forget. I'm proposing a pop up "Did you w...
Salvatore Topino 10 months ago in Work Orders 0 Future consideration

Billing

Use the invenory costs in work orders to determine billing. Use asset invetory used for an individual to bill them for damages, Example: A student breaks a chromebook we replae the $100 screen, that screen cost is associated with their accout, cou...
Guest 6 months ago in Inventory 1 Future consideration

Specific fields appear in New Request depending on answers to prior fields

As an admin managing WorkOrder forms and approval paths, I would like to request that if an end user follows a specific pathway, then they will be led to a special WorkOrder submission format that contains a unique field with a drop down menu of I...
Salvatore Topino 12 months ago in Admin Settings / Work Orders 0 Future consideration

Urgent WO Messages go to outside users (police, fire department), that include PDF's of building maps

The idea here is that if a WO is submitted and is urgent, then outside departments (like police and fire department) can be notified and sent PDF of building maps If these outside departments need to intervene in the building, they need to see map...
Salvatore Topino 12 months ago in Notifications / Work Orders 0 Future consideration

Closed on first report or thanks for contact support email or have a check box not to send a notification on ticket creation

As a Helpdesk employee who receives calls for IT support, some of the support issues can be solved over the phone/remoting into their computer and helping the user. With that being said, a lot of the calls can be finished on the first call, but we...
Salvatore Topino 12 months ago in Notifications / Work Orders 0 Future consideration