ML Work Orders/Helpdesk Ideas Portal
ADD A NEW IDEA

Notifications

Showing 30 of 349

Receive Notifications in ML Without Requiring Email Notifications

Our facilities secretary who manages WOs for the district, wants to receive notifications within MasterLibrary but the emails are clogging up her email inbox. When we disable email notifications setting in the user profile it does not generate any...
Charles Whetstone 11 months ago in Notifications 1 Future consideration

PM Name included in Email

Is there a way to include the Name of the PM in the email to the people that it is assigned to? We do get the notes but would nice to have the name as well.Thanks!Matt
Salvatore Topino 12 months ago in Notifications / Preventative Maintenance (PMs) 0 Future consideration

Add "Priority" as a field with auto-notify, auto-assign, approval paths

it's important for certain users at the district to be notified when a WO is marked as a high or urgent priority.
Salvatore Topino about 1 year ago in Admin Settings / Notifications 0 Future consideration

Having a customizable banner at the top of all ML pages we can update with info as needed.

So if we have something we need to communicate that a ton of people will go to ML to put a work order in, they would be able to see the banner and know it's a known issue. For example: phones are down or AC is out at a building.
Rebekah Leslie 6 months ago in Notifications 5 Being Reviewed

Remove "Approved" email to requesters

Requesters receive an "Approved" email when the work order is Assigned. They get confused by this thinking their request has been completed. Either eliminate the email or skip the "Approval" step when tickets are assigned.
Jeff Scott 7 months ago in Notifications 2 Being Reviewed

Urgent WO Messages go to outside users (police, fire department), that include PDF's of building maps

The idea here is that if a WO is submitted and is urgent, then outside departments (like police and fire department) can be notified and sent PDF of building maps If these outside departments need to intervene in the building, they need to see map...
Salvatore Topino about 1 year ago in Notifications / Work Orders 0 Future consideration

Closed on first report or thanks for contact support email or have a check box not to send a notification on ticket creation

As a Helpdesk employee who receives calls for IT support, some of the support issues can be solved over the phone/remoting into their computer and helping the user. With that being said, a lot of the calls can be finished on the first call, but we...
Salvatore Topino about 1 year ago in Notifications / Work Orders 0 Future consideration

Confirmation Email for Work Orders that are submitted within ML Work Orders

It would be useful for the requestor of a Work Order to receive a confirmation email once the Work Order is sent. This will help to eliminate additional emails and calls to IT and maintenance that some employees make.
Salvatore Topino about 1 year ago in Notifications 0 Future consideration

Welcome email when account is created

It would be great if when an account is created in MLW an email would go out to that user that we could customize with some welcome to the district information.
Salvatore Topino about 1 year ago in Notifications 0 Future consideration

Email reminders based on Asset Status

we need to keep track of which Assets are in repair - right now were doing it manually we send these Chromebooks out to an outside vendor for repair we would like reminder emails to be sent to admins after a certain # of days - for example, when t...
Salvatore Topino about 1 year ago in Assets / Notifications 0 Future consideration