ML Work Orders Ideas Portal
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Add "Priority" as a field with auto-notify, auto-assign, approval paths

it's important for certain users at the district to be notified when a WO is marked as a high or urgent priority.
Salvatore Topino 7 months ago in Admin Settings / Notifications 0 Future consideration

Auto status reminders should be internal only

The notes that get added automatically to work orders that have been in one status for too long are showing up in the note history in the requestor view. Can you please make sure those notes stay internal? Requestors shouldn't be able to see our i...
Mollie Forman 3 months ago in Notifications 3 Being Reviewed

Urgent WO Messages go to outside users (police, fire department), that include PDF's of building maps

The idea here is that if a WO is submitted and is urgent, then outside departments (like police and fire department) can be notified and sent PDF of building maps If these outside departments need to intervene in the building, they need to see map...
Salvatore Topino 7 months ago in Notifications / Work Orders 0 Future consideration

Confirmation Email for Work Orders that are submitted within ML Work Orders

It would be useful for the requestor of a Work Order to receive a confirmation email once the Work Order is sent. This will help to eliminate additional emails and calls to IT and maintenance that some employees make.
Salvatore Topino 7 months ago in Notifications 0 Future consideration

Welcome email when account is created

It would be great if when an account is created in MLW an email would go out to that user that we could customize with some welcome to the district information.
Salvatore Topino 7 months ago in Notifications 0 Future consideration

Email reminders based on Asset Status

we need to keep track of which Assets are in repair - right now were doing it manually we send these Chromebooks out to an outside vendor for repair we would like reminder emails to be sent to admins after a certain # of days - for example, when t...
Salvatore Topino 7 months ago in Assets / Notifications 0 Future consideration

Invoice Option

I think adding a possibility to invoice from this site would be very helpful. Status paid unpaid payment plan Functions import a template $ per part asset name repair work order # User Auto-updating date Auto emailing to multiple emails including ...
Salvatore Topino 7 months ago in Assets / Notifications / Other (Provide Description) / Work Orders 0 Future consideration

Ability to Close/Complete Work Orders via email

When dealing with many emails, it would be more efficient in my day-to-day process to have the ability to close/complete work orders right from my email. It can be time consuming logging in to ML Work Orders, find the work order and mark it comple...
Salvatore Topino 6 months ago in Notifications / Work Orders 0 Future consideration

Closed on first report or thanks for contact support email or have a check box not to send a notification on ticket creation

As a Helpdesk employee who receives calls for IT support, some of the support issues can be solved over the phone/remoting into their computer and helping the user. With that being said, a lot of the calls can be finished on the first call, but we...
Salvatore Topino 7 months ago in Notifications / Work Orders 0 Future consideration

Have first response times/first contact times based on Problem Types/Purposes

Want to be able to link first response times and contact times based on problem types that they can add to tickets. For example - "Thank you for submitting your work order, we typically respond to Electrical work orders within X days"
Salvatore Topino 7 months ago in Admin Settings / Notifications / Work Orders 0 Future consideration