ML Work Orders/Helpdesk Ideas Portal
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Have grid level search apply to only existing filter set only

Right now, when applying a search on the work order pages, while I have a filter applied is returning results outside of my applied filter set, which can be really confusing and frusturating. I need the search to look at only the filtered work ord...
Salvatore Topino 6 months ago in Work Orders 0 Being Reviewed

filter user types

Technology and maintenance departments use ML Work Orders. Both have Requestors. Maintenance has 60 requestors. Technology has hundreds. There is no way to only view maintenance requestors to update without having to fish through hundreds of names...
Guest 6 months ago in Admin Settings 1 Being Reviewed

Support tags in emails to automatically perform/map actions

Similar to how Zendesk supports auto assignment tags, support within ML Work Orders emails. Some examples we'd like to see: #Assign [username] (ie., #assign edavidson) Replying (with permissions) to an email with this would assign the ticket to th...
Eric Davidson 6 months ago in Work Orders 1 Being Reviewed

Create new users upon receiving WO via email

We would like the ability for new users to be created (defaulted to requester for all types & buildings) when they submit a WO via email. It would have to look at the original sender because we have a forwarding rule (they email helpdesk@...)....
Guest 6 months ago in Users 0 Being Reviewed

Ability to Update checked-out/in assets in bulk via import

No description provided
Salvatore Topino 7 months ago in Assets / Imports & Exports 0 Being Reviewed

I'd love a reorder option for inventory.

It would be super nice if when completing an order or inside the item page or from the inventory list page you could "add to reorder list". The "Reorder List" would list any items added to it along with Vendor, URL links, model/item numbers, and a...
Rebekah Leslie 7 months ago in Inventory 0 Being Reviewed

Ability to change budget code without reopening inventory request

Backorders make it confusing to reopen an inventory request if you need to adjust the budget code (it wants to make another backorder if the original order had one). Is there a way budget codes could be altered by admin without reopening the request?
Rebekah Leslie 7 months ago in Inventory 2 Being Reviewed

As an admin have the ability to remove inventory (issue, purchase, etc.) without placing an order.

Sorry Sal, forgot this request for John. If I am on an inventory item page I want the ability to subtract it from inventory with a budget code without going to "Inventory Request". This could (and we would like this option) be an option under inve...
Rebekah Leslie 7 months ago in Inventory 6 Being Reviewed

Ability to pick which fields appear on inventory QR codes

It would be very helpful if the QR codes for inventory were customizable like the asset ones are. I'd love to be able to have the unit of measure visible on the QR codes, so when pulling the items people know how the items go out.
Rebekah Leslie 7 months ago in Inventory 2 Being Reviewed

Approval path required fields

Add Fields and requirements during approval path. First approver needs to fill blank field (estimated cost, required purchases, etc). For us the first approver is like a stop gap for useless or unreasonable requests, but sometimes they just click ...
Guest 8 months ago in Work Orders 2 Being Reviewed