ML Work Orders/Helpdesk Ideas Portal
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Work Orders

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Have a "deliver to" location and space option in work orders

When putting in work order for take this to this building or space we tend to put the work order in for where they are picking the items up from. But it'd be helpful if we could also have the option to put additional "drop off" location/spaces. Th...
Rebekah Leslie 6 months ago in Work Orders 5 Being Reviewed

When a Event attached to a WO is cancelled the WO should automatically closed as well

We have athletic events integrated in our system that generate WOs from time to time. When Those athletic events get cancelled, we are noticing that the WO that was opened does not close. It would help keep our system accurate and update to date i...
Dan Grassel 3 months ago in Integration (ML Schedules) / Work Orders 0 Being Reviewed

Note section Improvement to stop lose of notes

When filling in the "Notes" section of any work order, you should have to click on a button to enter a note and not be able to navigate away before pressing save. My tech's are complaining that they enter copious notes but then fail to press the s...
Dan Grassel 3 months ago in Work Orders 0 Being Reviewed

Ticket Templates

It would be terrific if there were an option for ticket templates, or pre-filled tickets. It would help when creating similar type tickets for similar type situations, such as when multiple users are asking for the same thing or an issue affects m...
Guest about 2 months ago in Work Orders 0 Being Reviewed

Be able to have a work order with multiple steps to assign to different people

An example, "I need a desk delivered and assembled."Our delivery team is different from our assembly team. There's really no reason to require this to be two seperate work orders. That's time consuming for all involved. It would be nice if we coul...
Salvatore Topino about 1 year ago in Work Orders 0 Future consideration

Reroute for request type.

Reroute is currently only meant for approvals, but it should also be able to be for assignees to change the request type. If a request is put in for 'Technology' but is meant for 'Maintenance' then we should be able to click reroute or another but...
Guest 5 months ago in Work Orders 2 Being Reviewed

Let us ctrl/shift to add multiple spaces from a list without having to retype a filter

Setting up a PM right now for all our fields and parking lots at the HS. Having to retype "parking" a ton hasn't been fun. The first filter brought up all the similar items to easily pick each time, but once I refiltered it didn't do that. This wo...
Rebekah Leslie 7 months ago in Work Orders 1 Being Reviewed

Add "Work Order Title" as a field on Work Order Forms

WORK ORDERS: WE NEED A BRIEF “TITLE” OR “SUBJECT” FIELD before the Description field. We need the Subject line from helpdesk emails to populate that brief “title” field. We would also use it to add/adjust a short description of the issue, so we do...
Salvatore Topino about 1 year ago in Work Orders 2 Future consideration

Color of work order changes to grey on completed status

From a user standpoint when we view all work orders it defaults to including our completed work orders. Currently the only way to visually see the difference is by looking at the black and white thin text in the status column. I think that having ...
Salvatore Topino about 1 year ago in Admin Settings / Work Orders 2 Future consideration

Add more Interactable Buttons to the Work Orders Page

The 'Assigned To' Column has a button for 'Assign to Me' add a similar button or dropdown for other sections. Examples: Status dropdown to quickly change the status of a WO Priority Drop down PM WO currently is a Yes and No change it to Yes or a B...
Guest 7 months ago in Work Orders 1 Being Reviewed