ML Work Orders/Helpdesk Ideas Portal
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Can we get a checkbox if a work order has files attached?

It would be really helpful if when on the view all work orders page we had a column that checked if there were files attached to the work order. That way if we are trying to see if someone has attached files it's an easy yes or no. For context, we...
Rebekah Leslie 5 months ago in Work Orders 1 Being Reviewed

Improve Formatting of Work Orders Submitted via Email

Work orders submitted via email are hard to read because recipients, the subject, and the email body are added to the work order as continuous text without character returns.
Jeff LaBenne 3 months ago in Work Orders 0 Being Reviewed

Create an ML Drawings page within ML Work Orders so users can easily submit work orders using a floorplan view of their building

Right now, having my staff get in and using ML Drawings has been tough since it is another product from ML Work Orders. Using ML Drawings to submit work orders is a great idea because of the graphical context you get with the floor plan. For easie...
Salvatore Topino 8 months ago in Integration (ML Drawings) / Work Orders 0 Future consideration

Automatically change status based on notes being sent to requestor

For example if you add a note back to the requestor it can automatically update the status to “On Hold - Awaiting Response”. Or if they don’t reply back after x number of days it can auto send them an email and then after that email if they don’t ...
Salvatore Topino about 1 year ago in Notifications / Work Orders 0 Future consideration

Change the Color of the WorkOrder # button in list view based on status

Looking at a list of work orders, at a glance all of the work orders in the list look extremely similar since the color of that work order button is green. If that color could be different for each (or a few) statuses that would make seeing more i...
Guest 6 months ago in Work Orders 1 Being Reviewed

Reoccurring work orders.

Can you create a way to have reoccurring work orders? Example: I have a water softener that needs the salt level checked every two weeks. I would like to have a work order that automatically pops up on Monday morning every two weeks until the end ...
Guest 3 months ago in Work Orders 0 Being Reviewed

Way to make certain users "exempt" from an approval path?

Is there a way to make certain users "exempt" from an approval path? We are trying a different approach to WO approval, and in the building where we're piloting it the admin assistant or asst principal is the Step 1 approval. Then it moves to the ...
Dan Grassel 7 months ago in Roles / Work Orders 0 Being Reviewed

Make "Complete By" on work orders pop more.

On the list page "complete by" only comes up if you add that column. Can this be a default column? Or one that is always there? We've talked about how many of our maintenance workers are not tech savvy. I can tell you many don't use the different ...
Rebekah Leslie 3 months ago in Work Orders 2 Being Reviewed

Have WOs coming from MLS updated if that event in MLS is updated

Changes in MLS events to reflect on the WOs that are created inside MLW from those events. An example is if start/end times change on the event.
Salvatore Topino about 1 year ago in Integration (ML Schedules) / Work Orders 1 Future consideration

Have multiple end users on one request

We occasionally have requests that affect more than 1 user - it would be great if we could tie them into the request so they too get updates/notifications. We're aware we can add them to each response but that is quite time consuming and it's easy...
Guest 7 months ago in Work Orders 2 Already exists