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Add "Work Order Title" as a field on Work Order Forms

WORK ORDERS: WE NEED A BRIEF “TITLE” OR “SUBJECT” FIELD before the Description field. We need the Subject line from helpdesk emails to populate that brief “title” field. We would also use it to add/adjust a short description of the issue, so we do...
Salvatore Topino 10 months ago in Work Orders 2 Future consideration

Create crew / group (Allow Roles to be assigned WOs)

On pest control work orders, there are times when I want to assign them to our grounds crew and it would be nice if we can create 'crews' and name them, for example, Grounds Crew-Zone 1. Then instead of having to find four or five names to assign ...
Salvatore Topino 10 months ago in Roles / Work Orders 0 Future consideration

Color of work order changes to grey on completed status

From a user standpoint when we view all work orders it defaults to including our completed work orders. Currently the only way to visually see the difference is by looking at the black and white thin text in the status column. I think that having ...
Salvatore Topino 10 months ago in Admin Settings / Work Orders 2 Future consideration

Make notes stand out more in notification emails

We use the notes field to communicate with our requestors, but because the notes show up at the bottom of the email, a lot of requestors don't see that we've asked a question. This is especially difficult when we need a timely response. The abilit...
Mollie Forman 5 months ago in Notifications 1 Future consideration

Ability to download any search or filtering results into Excel file

It would be extremely efficient to have any search or filtering give you the option to take those results and export to excel. In some cases you can, but there are a lot of opportunities to use the data in that way. Could we have every screen give...
Michele West 7 months ago in Imports & Exports 4 Future consideration

Automatically change status based on notes being sent to requestor

For example if you add a note back to the requestor it can automatically update the status to “On Hold - Awaiting Response”. Or if they don’t reply back after x number of days it can auto send them an email and then after that email if they don’t ...
Salvatore Topino 9 months ago in Notifications / Work Orders 0 Future consideration

Need a way to import files & O&M's

If were tracking files per asset in another system, like Google for example, we have no way of importing these in mass into MLW. Our only option is to just upload these files asset by asset, which can take up a LOT of time.n.
Dan Grassel 8 months ago in Assets / Imports & Exports 0 Future consideration

The ability to search for multiple assets by the asset number

Being able to search multiple assets using some delimiter like a comma.
Salvatore Topino 10 months ago in Assets 0 Future consideration

Powerschool SIS integration

this will allow staff members to see their classes and student rosters within MLW and easily submit requests on behalf of their students.
Salvatore Topino 10 months ago in Integrations (External) / Users 2 Future consideration

Add reminder emails to the person the asset/device is checked out to.

It would be helpful to have check out reminder emails go out to the person the asset/device is checked out to on the day before due date, due date and daily reminder emails when the check in is past due.
Salvatore Topino 10 months ago in Assets 0 Future consideration