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Be able to impersonate a person from the users list page

Being able to impersonate a person from the users list page instead of having to go into each person, scroll, down, and then impersonate them would save time, especially when you're having to go into multiple people in a row.
Salvatore Topino 7 months ago in Admin Settings / Users 0 Future consideration

Add "Work Order Title" as a field on Work Order Forms

WORK ORDERS: WE NEED A BRIEF “TITLE” OR “SUBJECT” FIELD before the Description field. We need the Subject line from helpdesk emails to populate that brief “title” field. We would also use it to add/adjust a short description of the issue, so we do...
Salvatore Topino 7 months ago in Work Orders 2 Future consideration

Create crew / group (Allow Roles to be assigned WOs)

On pest control work orders, there are times when I want to assign them to our grounds crew and it would be nice if we can create 'crews' and name them, for example, Grounds Crew-Zone 1. Then instead of having to find four or five names to assign ...
Salvatore Topino 7 months ago in Roles / Work Orders 0 Future consideration

Need a way to import files & O&M's

If were tracking files per asset in another system, like Google for example, we have no way of importing these in mass into MLW. Our only option is to just upload these files asset by asset, which can take up a LOT of time.n.
Dan Grassel 5 months ago in Assets / Imports & Exports 0 Future consideration

Automatically change status based on notes being sent to requestor

For example if you add a note back to the requestor it can automatically update the status to “On Hold - Awaiting Response”. Or if they don’t reply back after x number of days it can auto send them an email and then after that email if they don’t ...
Salvatore Topino 7 months ago in Notifications / Work Orders 0 Future consideration

Make notes stand out more in notification emails

We use the notes field to communicate with our requestors, but because the notes show up at the bottom of the email, a lot of requestors don't see that we've asked a question. This is especially difficult when we need a timely response. The abilit...
Mollie Forman 3 months ago in Notifications 1 Future consideration

Auto re-open a ticket when a user adds notes after it is closed.

We are not able to see in the system when a user adds notes after the ticket is closed. Without going to closed tickets and possibly see the "new notes" flashing. Is it possible when there is new notes to show it.
Salvatore Topino 7 months ago in Work Orders 0 Future consideration

Mosyle Asset Integration - IOS Devices

No description provided
Salvatore Topino 7 months ago in Assets / Integrations (External) 0 Future consideration

Could the assigned to user be given the ability to see completion date please. Right now for them to be able to see it, I have to choose the option that all users see the completing date, giving the requesters the ability to choose the completion date, an option we don't want to give them.

Right now the maintenance team can't see when they are about to meet their deadline (the required completion date) so it's really difficult to prioritize their work orders.
Cat Odindo 3 months ago in Users 1 Future consideration

Ability to download any search or filtering results into Excel file

It would be extremely efficient to have any search or filtering give you the option to take those results and export to excel. In some cases you can, but there are a lot of opportunities to use the data in that way. Could we have every screen give...
Michele West 5 months ago in Imports & Exports 4 Future consideration