ML Work Orders/Helpdesk Ideas Portal
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Need a way to import images/photos and link to assets

If were tracking photos elsewhere for each aset record, it would save A LOT of time being able to import these images rather than uploading them 1 asset at a time.
Dan Grassel 11 months ago in Assets / Imports & Exports 0 Future consideration

Be able to have a work order with multiple steps to assign to different people

An example, "I need a desk delivered and assembled."Our delivery team is different from our assembly team. There's really no reason to require this to be two seperate work orders. That's time consuming for all involved. It would be nice if we coul...
Salvatore Topino about 1 year ago in Work Orders 0 Future consideration

Auto generate a work order from an approved inventory request

The district's custodial and maintenance departments are looking for a way that when a school creates an inventory request -> it has to be approved -> after approval -> a work order is auto generated to pick the inventory, log their time,...
Matthew Dean 9 months ago in Inventory 8 Future consideration

Add Current assigned user to info shown when checking asset in

We've been using the check in and out systems more now that the school year is under way. And we noticed that when a student brings us a device that they are turning in we have no quick and easy way to verify that it is THEIR correct device from t...
Guest 4 months ago in Assets 0 Future consideration

Add "Work Order Title" as a field on Work Order Forms

WORK ORDERS: WE NEED A BRIEF “TITLE” OR “SUBJECT” FIELD before the Description field. We need the Subject line from helpdesk emails to populate that brief “title” field. We would also use it to add/adjust a short description of the issue, so we do...
Salvatore Topino about 1 year ago in Work Orders 2 Future consideration

Color of work order changes to grey on completed status

From a user standpoint when we view all work orders it defaults to including our completed work orders. Currently the only way to visually see the difference is by looking at the black and white thin text in the status column. I think that having ...
Salvatore Topino about 1 year ago in Admin Settings / Work Orders 2 Future consideration

Automatically change status based on notes being sent to requestor

For example if you add a note back to the requestor it can automatically update the status to “On Hold - Awaiting Response”. Or if they don’t reply back after x number of days it can auto send them an email and then after that email if they don’t ...
Salvatore Topino about 1 year ago in Notifications / Work Orders 0 Future consideration

The ability to search for multiple assets by the asset number

Being able to search multiple assets using some delimiter like a comma.
Salvatore Topino about 1 year ago in Assets 0 Future consideration

Allow admin to also control users profile page email notification preferences

I would prefer to set up the email notifications instead of allowing the user. This has worked out best when using Schooldude. 
Salvatore Topino about 1 year ago in Notifications 0 Future consideration

Powerschool SIS integration

this will allow staff members to see their classes and student rosters within MLW and easily submit requests on behalf of their students.
Salvatore Topino about 1 year ago in Integrations (External) / Users 2 Future consideration