ML Work Orders/Helpdesk Ideas Portal
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Snap a picture and/or grab a signature when items are delivered.

Sometimes there are too many hands involved. We often get calls saying something wasn't delivered and we've no way to prove it. It would be really nice if we could snap a picture in the delivery stage of an order and/or grab a signature stating we...
Rebekah Leslie 7 months ago in Inventory 1 Being Reviewed

Having a customizable banner at the top of all ML pages we can update with info as needed.

So if we have something we need to communicate that a ton of people will go to ML to put a work order in, they would be able to see the banner and know it's a known issue. For example: phones are down or AC is out at a building.
Rebekah Leslie 4 months ago in Notifications 5 Being Reviewed

Auto Assign Based on Status

Used the status of a work order to auto assign it. This would allow Approval paths to go from Needs Approval to Approved and use the Approved status to auto assign to specified users.
Guest 8 months ago in Work Orders 2 Being Reviewed

customize "Asset Status"

would like to be able to assign status of "Awaiting Approval to Surplus" as we have to have a sign off from superintendent when items are removed from inventory
Jeff Boudreau 4 months ago in Inventory 1 Being Reviewed

System produced labor hours report

It would be great if the system could auto produce a weekly or bi-weekly labor hours report on each staff member. Our company uses these reports for many different reasons. I would set-up the report with the right filters and I would have it auto ...
Guest 4 months ago in Reports 2 Being Reviewed

Ability to import from Google two additional Chromebook models that won't sync.

100e Gen 2 AST (Is Lenovo but this is what Google lists as model) Dell Inc. Latitude 3190 (these have been converted from windows to Chrome OS using Chrome Flex) Please add ability to pull the two listed above because currently we only pull in dev...
Guest 4 months ago in Integrations (External) 1 Being Reviewed

Urgent priority message either keep formatting or have separate lines

When I first put in our urgent priority message I had it separated into lines like so: Urgent Priority = Emergencies only. An emergency is safety, security, or utility outages. After you submit this emergency work order please call Facilities ext....
Rebekah Leslie 5 months ago in Work Orders 1 Being Reviewed

Could we have the "urgent priority message" for when someone adjusts or adds a priority levels?

When someone is going in to approve or assign a work order you can adjust or add a priority level. However, the "urgent priority message" doesn't appear when you do this. Can this be an add? Our admin assistants approve work orders and assign prio...
Rebekah Leslie 5 months ago in Work Orders 1 Being Reviewed

Remove "Approved" email to requesters

Requesters receive an "Approved" email when the work order is Assigned. They get confused by this thinking their request has been completed. Either eliminate the email or skip the "Approval" step when tickets are assigned.
Jeff Scott 5 months ago in Notifications 2 Being Reviewed

Be able to click "previous" or "next" inside work orders, inventory, assets, locations, etc.

When you are clicked inside a work order, an inventory item, an asset, a location, etc. it would be super helpful to be able to click a "previous" or "next" button at the top of the page and see the numerical or alphabetical wo/item/asset/location...
Rebekah Leslie 10 months ago in Other (Provide Description) 3 Being Reviewed