Skip to Main Content
Work Orders/ITAM Ideas Portal
ADD A NEW IDEA

All ideas

Enable users to increase the size of the filter window to see all of the text.

Would be nice to be able to read all of the options when making a selection.
Guest about 2 years ago in Top Level Search 1 Being Reviewed

Can we make Canned Responses optional?

We have problems getting the maintenance workers to fill out genuine notes on work orders. My boss would like the option to turn off canned responses.
Rebekah Leslie about 2 years ago in Work Orders 1 Being Reviewed

What happened to the ability to give feedback? I miss that.

Before we could give feedback on the staff. I miss giving good reviews for jobs well done, courteousness, and going the extra mile. Will this be added? or is it there, but hidden?
Guest about 2 years ago in Performance (Work Orders) 0 Being Reviewed

More than one "requester" ability

With the upcoming feature of merging work orders (yaaay! soooo excited for this one!), is it possible to give the ability to add more than one requestor? Like, as a person with the ability to add work orders for other people, could I put more than...
Rebekah Leslie about 2 years ago in Work Orders 4 Already exists

Have grid level search apply to only existing filter set only

Right now, when applying a search on the work order pages, while I have a filter applied is returning results outside of my applied filter set, which can be really confusing and frusturating. I need the search to look at only the filtered work ord...
Faisal Ghias about 2 years ago in Work Orders 0 Being Reviewed

filter user types

Technology and maintenance departments use ML Work Orders. Both have Requestors. Maintenance has 60 requestors. Technology has hundreds. There is no way to only view maintenance requestors to update without having to fish through hundreds of names...
Guest about 2 years ago in Admin Settings 1 Being Reviewed

Support tags in emails to automatically perform/map actions

Similar to how Zendesk supports auto assignment tags, support within ML Work Orders emails. Some examples we'd like to see: #Assign [username] (ie., #assign edavidson) Replying (with permissions) to an email with this would assign the ticket to th...
Eric Davidson about 2 years ago in Work Orders 1 Being Reviewed

Create new users upon receiving WO via email

We would like the ability for new users to be created (defaulted to requester for all types & buildings) when they submit a WO via email. It would have to look at the original sender because we have a forwarding rule (they email helpdesk@...)....
Guest about 2 years ago in Users 0 Being Reviewed

Ability to Update checked-out/in assets in bulk via import

No description provided
Faisal Ghias about 2 years ago in Assets / Imports & Exports 0 Being Reviewed

Ability to create a custom email footer for all work order related emails

No description provided
Faisal Ghias over 2 years ago in Notifications / Work Orders 0 Future consideration