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Notifications

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Remove "Approved" email to requesters

Requesters receive an "Approved" email when the work order is Assigned. They get confused by this thinking their request has been completed. Either eliminate the email or skip the "Approval" step when tickets are assigned.
Jeff Scott 6 days ago in Notifications 2 Being Reviewed

Create a seperate Email section of WO

The Notes section is great, but a longer ticket with back and forth resposes may bury actual Notes. Maybe create an Email section that is simply a reply without the Work order email formating. This would be a separate section that would be an exte...
Guest 18 days ago in Notifications 2 Being Reviewed

Format Emails

Similar to MLW-I-272, Having the ability to Format the email responses from notes. It would be great to have the ‘Completed’ email notification in a formal Closing Statement.
Guest 20 days ago in Notifications 0 Being Reviewed

Receive Notifications in ML Without Requiring Email Notifications

Our facilities secretary who manages WOs for the district, wants to receive notifications within MasterLibrary but the emails are clogging up her email inbox. When we disable email notifications setting in the user profile it does not generate any...
Charles Whetstone 4 months ago in Notifications 1 Being Reviewed

Auto status reminders should be internal only

The notes that get added automatically to work orders that have been in one status for too long are showing up in the note history in the requestor view. Can you please make sure those notes stay internal? Requestors shouldn't be able to see our i...
Mollie Forman 3 months ago in Notifications 3 Being Reviewed

Ability to create a custom email footer for all work order related emails

No description provided
Salvatore Topino 3 months ago in Notifications / Work Orders 0 Being Reviewed