ML Work Orders/Helpdesk Ideas Portal
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Ability to create a different email address per building to create a request

Right now we allow them to generate an email address per request type and I would like to break the email address down per building so that the requests can be routed correctly.
Salvatore Topino 12 months ago in Admin Settings / Work Orders 0 Future consideration

Ability to view the MLS calendar for a space from the space details page

we could make clicking on the Space name not only show the work order history for that room, but another tab for the MLS calendar filtered on that room that would be great for techs to know when that room is free.
Salvatore Topino 12 months ago in Integration (ML Schedules) / Locations 0 Future consideration

Allow staff from within a single role to be able to assign workorders to only themselves - not to other staff members from within that role.

This addition would be useful because it would allow our maintenance staff, who enter their own workorders for record keeping, to be able to complete the actual work, assign it to themselves and close the ticket. We do not want the staff in our 'm...
Salvatore Topino 12 months ago in Roles / Users 0 Future consideration

Inventory history would list the location they were sent to and the person who ordered it.

Currently if you go to an item's history it just lists the inventory request ID. It lists the building, space and user for where the item came from and the user who completed the request, but nothing about it's final destination. I'm requesting th...
Salvatore Topino 12 months ago in Inventory 0 Future consideration

When creating a new WO allow for the asset to be added/searched by other fields

Currently when you create a new WO and want to attach an asset to it you need to know the asset name. This value is not always known. It would be convenient to add assets to the WO by: Asset Type Space Assigned User Barcode Serial #
Salvatore Topino 12 months ago in Assets / Work Orders 0 Future consideration

Secondary column field choices reduce / filter based on other column filters.

When filtering assets, work orders, reports etc. using multiple columns the secondary column does not filter based on the first. For instance, on the 'All Work Orders' page I wanted to filter down to WOs in the West Middle School cafeteria. I firs...
Salvatore Topino 12 months ago in Work Orders 0 Future consideration

Confirmation Email for Work Orders that are submitted within ML Work Orders

It would be useful for the requestor of a Work Order to receive a confirmation email once the Work Order is sent. This will help to eliminate additional emails and calls to IT and maintenance that some employees make.
Salvatore Topino 12 months ago in Notifications 0 Future consideration

Welcome email when account is created

It would be great if when an account is created in MLW an email would go out to that user that we could customize with some welcome to the district information.
Salvatore Topino 12 months ago in Notifications 0 Future consideration

Additional "Contact" sections for Vendors

can there be additional areas to include more than 1 contact for a vendor. We have a lot of Vendors in their system, and some vendors have more than 1 contact. Right now there is only room to add 1 contact per vendor
Salvatore Topino 12 months ago in Vendors 0 Future consideration

Create Setting to handle removing inventory item from submit inventory request page if the item is selected for the request and moved to the "cart/confirmation" page

I've had quite a few people ask me if we could request that once they add an item to their "cart" on request inventory that it leaves the item selection page. It isn't a huge issue if you're just ordering one or two different items, but if you're ...
Salvatore Topino 12 months ago in Inventory 0 Future consideration