We have ran into a few different scenarios that when we update a WO and add notes with actionable items to the requesters we are not getting responses back from our end users. So we were looking for a way to indicate that there is action needed on...
We noticed on the work order request that you can put in a past date for the Completed by value. There should be a check in the system to ensure that the completed by date is not before the submission date. If this change could happen to the syste...
Allow the ability to disable file attachments in emails per-request, maybe per-user
Our HR staff prefer the email notifications to not include the file attachments that the user submits or they submit. They also suggested that if the submitters could have it as a setting in their notifications for them to turn on their preference...
We noticed that when updating the requester on a work order and going to the asset section it does not list the requesters assets like it does when you are submitting a new request. If the functionality between how the assets present themselves wh...
We have work order priority set to admin only but when the work order notification/submission email goes out it shows the priority Our end users are thinking their work orders are lower priority than they really are. If we could remove that variab...
this is the same issue that I was having last week my slop sink in the back is back up into the kitchen. Tryee has attended to this issue a few times last week. I have attached some pictures for reference
Currently we can only create a filter/view for work order categories for our own account within work orders. Instead it should be set as a "view" that you can create and then add to/share with other technicians within the organization to allow sta...
We created some custom fields for our Field trip custom forms and realized I can only see those custom fields when I am look Reports and not in any of the View Request screens. I work mainly out of the View All Request screen in the system and bei...
After working in the site I was thinking that the Approve/Assign request feature is almost setup to allow you to do everything to a work order you would need to without having to actually open the work order If there could be 2 enhancements - This...
We had multiple PMs pop up because the location was set to all spaces at every building. I fixed the location issue but it wont go into effect for the PMs that were already sent out. I have to go through each individual open request and change (ca...
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