All ideas

We have ran into a few different scenarios that when we update a WO and add notes with actionable items to the requesters we are not getting responses back from our end users. So we were looking for a way to indicate that there is action needed on...

This would help me make sure I am working on the tickets timely.

Didn't see an idea exactly like this, so apologies if it's a repeat - Is there a setting or could there be a setting we can toggle that when a person in the "Assigned To" field makes an internal or external comment, the ticket status is automatica...

We currently have approval paths set up by inventory categories. If a user requests multiple categories, then it is sent to all approvers. Approvers can approve the whole request, instead of those items in the categories assigned to them. We would...

We would like the ability to set our inventory items to be only available to request when the quantity is more than zero. When the quantity is zero we do not want users to be able to request those items until more inventory is received. We do not ...

Our HR staff prefer the email notifications to not include the file attachments that the user submits or they submit. They also suggested that if the submitters could have it as a setting in their notifications for them to turn on their preference...

We noticed that when updating the requester on a work order and going to the asset section it does not list the requesters assets like it does when you are submitting a new request. If the functionality between how the assets present themselves wh...

We noticed on the work order request that you can put in a past date for the Completed by value. There should be a check in the system to ensure that the completed by date is not before the submission date. If this change could happen to the syste...

We have work order priority set to admin only but when the work order notification/submission email goes out it shows the priority Our end users are thinking their work orders are lower priority than they really are. If we could remove that variab...

We created some custom fields for our Field trip custom forms and realized I can only see those custom fields when I am look Reports and not in any of the View Request screens. I work mainly out of the View All Request screen in the system and bei...