Skip to Main Content
ML Work Orders/Helpdesk Ideas Portal
ADD A NEW IDEA

All ideas

Showing 310 of 310

Work Order Auto refresh

When we are monitoring the work orders page it should auto refresh after a designated amount of time so new orders are seen
Guest 6 months ago in Work Orders 1 Being Reviewed

Attach current COI and W9 to the Vendor in Vendor list

Make it possible for our business office to monitor current vendor status for annual auditing
Guest 26 days ago in Vendors 0

Urgent WO text messages to all staff

Our IT director would like to receive a text message for every Urgent work order without being added as additionally notified on all ticket types. If our entire team could receive the text that would be great. We had this ability with our previous...
Cheryl Persinger 3 months ago in Notifications 2 Being Reviewed

Ability to create a Work Order for an Asset based off the check-in notes

While working on getting out assets into our system we noticed there doesn't seem to be a way to automatically create a Work Order when its being checked in for repairs. If we had the ability to create a Work Order based off the check in comments ...
Dan Grassel 3 months ago in Assets / Work Orders 0 Being Reviewed

Allow Mass update assets with csv file

We make many changes during the summer, room moves, equipment relocation, etc. You can bulk import new assets but you cannot bulk update assets. This would be nice as most other inventory programs can do this.
Michael Schultz 6 months ago in Assets 0 Being Reviewed

When a Event attached to a WO is cancelled the WO should automatically closed as well

We have athletic events integrated in our system that generate WOs from time to time. When Those athletic events get cancelled, we are noticing that the WO that was opened does not close. It would help keep our system accurate and update to date i...
Dan Grassel about 2 months ago in Integration (ML Schedules) / Work Orders 0

Note section Improvement to stop lose of notes

When filling in the "Notes" section of any work order, you should have to click on a button to enter a note and not be able to navigate away before pressing save. My tech's are complaining that they enter copious notes but then fail to press the s...
Dan Grassel about 2 months ago in Work Orders 0

Inventory request "continue" button is confusing for requestors.

The blue "Continue" button when placing an inventory request is often overlooked. Can this be a shopping cart icon or to keep with the words "Shopping Cart"? And maybe add it at the bottom of the screen as well?
Rebekah Leslie 28 days ago in Inventory 0

Improve Formatting of Work Orders Submitted via Email

Work orders submitted via email are hard to read because recipients, the subject, and the email body are added to the work order as continuous text without character returns.
Jeff LaBenne 29 days ago in Work Orders 0

Support basic HTML markup from tickets opened by email

Hello, We have many systems that open tickets by email. Some use bold, underline, italics, line breaks, horizontal rules, and paragraph tags to break up and format the email. When ML Work Orders processes the incoming email as a ticket, all format...
Eric Davidson 7 months ago in Performance (Work Orders) 4 Being Reviewed