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ML Work Orders/Helpdesk Ideas Portal
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Custom Form

We are now using the Maintenance, Technology and Inventory Work Order modules of your product. We had a question from administration on the possibility of having a custom from within a request for items such as new technologies. Here are a few exa...
Guest 3 months ago in  1

Have a button or link that allows users to see the classic interface from the previous update of the UI.

Familiarity of an old system versus training of a new system is better suited for IT where other platforms UI's have utilized this option (e.g., Benchmark, Renaissance, etc.) or have made it such that a click can take you to the previous UI if the...
Guest about 1 month ago in Locations 0

Auto Response to Problem Type

I liked the canned responses but it has to be done by a human. It would be great to be able to give an auto-response to each problem type. For instance, if a user chooses "Password Reset" for the problem type, the auto responses would be the Passw...
Katie Harmon about 1 month ago in Automation 0

Past date prevention in Completed by field

We noticed on the work order request that you can put in a past date for the Completed by value. There should be a check in the system to ensure that the completed by date is not before the submission date. If this change could happen to the syste...
Dan Grassel 4 months ago in Work Orders 2

Separate permission to add Procedures to WOs

Currently anyone with the permissions to assign WO to others, enter labor and purchases on WOs, approve WOs, or close WOs has the permission to add procedures to work orders. Our procedures are specific to PMs. We do not want to allow our staff th...
Maria Tivoli about 2 months ago in Roles 0

Ability to Add an Image to Buildings

It would be helpful to be able to upload a image to each building's details as we can in ML Schedules for each site.
Maria Tivoli 9 months ago in Locations 0

Allow the "New Request" button to be centered and larger for submitters

It would be useful if a given role had a check box to "Center and Largen" the 'New request' button so it is much more visible when they log in.
Erik Shinton 5 months ago in Admin Settings 0

Syncing student id into ML

By pulling in student IDs through the Google sync, the checking in or out of assets to students becomes more efficient as we are able to look up the student by their ID number. My position is Assistant Superintendent for Learning Resources
Guest over 1 year ago in Automation 2 Being Reviewed

Option to stop emails from going out

We had an issue where we were testing out request status feature in the system and it ended up sending out thousand of emails. After talking with Support they had no option to stop these emails from going out so we had to add your email to our spa...
Dan Grassel 5 months ago in Admin Settings 0

Increase Character count for Canned responses

We were trying to create a detailed canned response and hit the character limit. If the character limit could be increased to 5000 outside of the 2000 its currently looking at that would help us create more detailed canned responses for our users
Dan Grassel 5 months ago in Work Orders 0