All ideas

We noticed that when you are doing the required procedure steps in a PM Work Order those steps are not actually logged in the History section of the work order. Since our procedures are required having those steps logged in the History section of ...

When technology sends out a laptop or device for service we would like to put the status of ticket to reflect that the device is out. Currently the ticket status is in progress causing us to have to look at the ticket to see the details of said it...

We need to be able to inactivate request types that are either no longer relevant (no longer using a certain feature/device in the building) or maybe we just had too many options at one point and want to simplify it. Once the request type was used...

When we stop using a product, we should be able to "retire" or "deactivate" the no longer used item and have it disappear from the actively used inventory list. Similarly, we should be able to do the same thing for buildings/spaces. If we no longe...

Should be able to delete a user whether they have previous requests or assignments; generate the user as generic "User" on the assignments/request/PMs and offer the ability to change the user to a currently active person.

I would like the ability to post an alert on the main login page if there is a widespread issue so not everyone is creating a work order for the same issue.

I often like to include screenshots when explaining how to resolve an issue and it lets me add the picture inline in the notes section but it doesn't show up in the email that is sent. Users need to be able to see it in the email--they often don't...

It has come to our attention that there is no mass update option for Inventory Request. You can mass update Inventory items so if the same logic can be applied to the Inventory request that would be a massive improvement to the system and the feat...

We have used the status of HOLD to indicate parts or contracted services are needed. Once the parts are ordered or call for service has been placed being able to place the Work Order status to "Parts on Order" would allow for easier tracking.

We want to be able to change the assigned tech when we're viewing tickets from the Open Requests page. Right now, in order to change the assigned tech, we have to go into the ticket, click edit, and then select a new tech.