Skip to Main Content
ML Work Orders/Helpdesk Ideas Portal
ADD A NEW IDEA

All ideas

Showing 455 of 455

Approve/Assign Feature enhancement

After working in the site I was thinking that the Approve/Assign request feature is almost setup to allow you to do everything to a work order you would need to without having to actually open the work order If there could be 2 enhancements - This...
Dan Grassel about 2 months ago in Performance (Work Orders) / Work Orders 0

Assign Team option when clicking Edit on a Work Order

When clicking Edit on a Work Order you have the option to assign it directly to a user but you do not have the option to assign it to a team. Being able to have the option for both Assign to User/Team available when clicking Edit like we have the ...
Dan Grassel 7 months ago in Work Orders 0

Complete email feature enhancement

We noticed that whenever you complete a work order request in MLW it will send a notification to the requestor. The problem with that is when we mark a students repair ticket as closed/complete we do not want our students to get that notification....
Dan Grassel about 2 months ago in Admin Settings / Notifications 0

Work Order Auto refresh

When we are monitoring the work orders page it should auto refresh after a designated amount of time so new orders are seen
Guest over 1 year ago in Work Orders 1 Being Reviewed

slop sink drain back up

this is the same issue that I was having last week my slop sink in the back is back up into the kitchen. Tryee has attended to this issue a few times last week. I have attached some pictures for reference
Jennifer Bishop about 1 month ago in Work Orders 0

Add Shared Views

Currently we can only create a filter/view for work order categories for our own account within work orders. Instead it should be set as a "view" that you can create and then add to/share with other technicians within the organization to allow sta...
Guest about 1 month ago in Work Orders 0

Ability to cancel multiple Open requests at once

We had multiple PMs pop up because the location was set to all spaces at every building. I fixed the location issue but it wont go into effect for the PMs that were already sent out. I have to go through each individual open request and change (ca...
Guest about 1 month ago in Other (Provide Description) 0

Make PM for multiple buildings into 1 request

An example would be our sprinklers being blown out. This happens at every building. When you click all buildings for the PM location, it creates a request per building. It would be nice if there was an option for location that would create a reque...
Guest about 1 month ago in Preventative Maintenance (PMs) 0

Allow for Saved filters to be shared to users and or roles

When building a saved filter a user should have the ability to share saved filters to other users or group of users via role selection. This will streamline filter report building in our product and save effort on the end user end from building sa...
Faisal Ghias almost 2 years ago in Work Orders 7 Future consideration

Limiting number of emails sent from doing a mass update

Recently we ran into a scenario where we almost sent out thousands of emails to our end users due to an update we were performing in the system. To prevent this scenario in the future if we had a way to limit the amount of notifications certain up...
Dan Grassel 2 months ago in Admin Settings 0