ML Work Orders/Helpdesk Ideas Portal
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Could there be a way to show purchase/inventory details for assets by the asset report?

So I just ran an asset report for the custodial repair team and there isn't a way to get any detail reporting or break down of the purchases (whether they are a straight purchase cost added or by inventory added to work orders). It shows the total...
Rebekah Leslie 24 days ago in Reports 6 Being Reviewed

Merge work orders on the same topic

We often get multiple work orders from various sources referencing the same problem. (for example three reports of a light needing to be replaced. It would be great to be able to merge them so there are fewer open WOs to track.
Christian Zollers 3 months ago in Work Orders 1 Already exists

Work Order Auto refresh

When we are monitoring the work orders page it should auto refresh after a designated amount of time so new orders are seen
Guest 8 months ago in Work Orders 1 Being Reviewed

Add Additionally Notified Users on Issues

Similar to work orders - we want to keep admin in the loop regarding changes to issues (status change, start date change, estimated completion date change)
Dan Grassel 3 months ago in Issues (Capital Forecasting) 0 Being Reviewed

Device Tracker Integration (Tile/Air Tag for example)

We've got things like portable heaters and fans that just keep disappearing and we've got a few trackers on them, but we're having to go back and forth between the tracking app and ML to keep it all straight, not to mention the app has to be on so...
Salvatore Topino about 2 months ago in Integrations (External) 0 Being Reviewed

Allow marking users as VIP and show VIP icon next to user

As our custodians and our IT technicians work the tickets, they need a quick visual of which users are the VIP users (the users that they need to prioritize to get the tickets done first). From a service perspective, this is an important feature i...
Guest 27 days ago in Users 2 Being Reviewed

When auditing the page adjusts to the top each time, can this be prevented?

If you're auditing a lot of items it can be tedious to keep scrolling after clicking a checkbox. If it could stay put until you hit complete that would be awesome.
Rebekah Leslie 28 days ago in Assets 1 Being Reviewed

Under Manage Building Area can we get a return to list option?

There isn't a "Return to Manage Building Areas" list view like we have with assets and inventory. It would save a click if it were an option.
Rebekah Leslie 30 days ago in Other (Provide Description) 1 Being Reviewed

Status of "Out for service" for tech items

When technology sends out a laptop or device for service we would like to put the status of ticket to reflect that the device is out. Currently the ticket status is in progress causing us to have to look at the ticket to see the details of said it...
Guest 6 months ago in Work Orders 1 Already exists

close multiple work orders at once by selecting completed work orders

instead of closing each work one by one select as many completed work orders and close them all at once.
Guest 3 months ago in Work Orders 0 Being Reviewed