All ideas

In testing we were able to find out that when Default "Internal" Notes Checkbox On is set to yes even the Requesters/Submitter comments on the work order are being marked as as internal thus not allowing them to see their own comments. We would li...

An example would be when the office puts in a request for support for testing months beforehand. I can put it on hold until that date. The idea is if you put it On Hold with a due date, when that date comes up, it makes the ticket Pending again or...

The new update completely screwed up the Dashboard. Not only is it way harder to understand on a phone, but it is also inaccurate as my open work order amounts are completely wrong

When building a saved filter a user should have the ability to share saved filters to other users or group of users via role selection. This will streamline filter report building in our product and save effort on the end user end from building sa...

There is currently no way to edit how the work order work form gets printed. I do not need the sections for labor, purchases or inventory. I just want to see the top as it is with a large section for action taken and the signature at the bottom. A...

We would like the ability to add or support to add a new request status. One of our team members would like to be able to mark a ticket as Sent out for Repairs. For now we can put it on hold or in progress, but it would be nice to have the ability...

I Was doing testing of inventory in MLW and found out from Support that we would need to engage them to delete inventory items from the back end of the system. If we had this ability from the front end of the system I believe that would be a massi...

We are using email requests with IT asset manager and the auto response just starts with "Hi" in the salutation line. We would like to have the salutation include the name of the person whom submitted the email request. Submitted by Implementation...

The count and arrows used to be at the top and bottom of the open work orders page. I would like that brought back to the top again, it's a nice quick visual to see how many open work orders we have without having to scroll down to the bottom of t...

We would like to have a way to connect fines/fees with our external payment system like we did with Destiny Resource Manager.