All ideas

I have noticed that when you create a report from the Request Report, there is no way to edit the name of the report after you save it. We also noticed there is no visual indicator showing you that the columns you added/removed or filtering that y...

We noticed that the Summary Dashboard lets you view the data you filtered on the dashboard to somewhat of a report view but there is no option to export the filtered list. This feels like a system limitation since we can view the filtered data but...

We created teams in our system and when trying to build reports specifically off the teams we created we noticed that there is no teams column that can be added to the Request Report. If there was a columns for Teams that would help alleviate all ...

It would be useful if a given role had a check box to "Center and Largen" the 'New request' button so it is much more visible when they log in.

We had an issue where we were testing out request status feature in the system and it ended up sending out thousand of emails. After talking with Support they had no option to stop these emails from going out so we had to add your email to our spa...

We were trying to create a detailed canned response and hit the character limit. If the character limit could be increased to 5000 outside of the 2000 its currently looking at that would help us create more detailed canned responses for our users

I love all things dark mode.

An example would be when the office puts in a request for support for testing months beforehand. I can put it on hold until that date. The idea is if you put it On Hold with a due date, when that date comes up, it makes the ticket Pending again or...

Didn't see an idea exactly like this, so apologies if it's a repeat - Is there a setting or could there be a setting we can toggle that when a person in the "Assigned To" field makes an internal or external comment, the ticket status is automatica...

We currently have approval paths set up by inventory categories. If a user requests multiple categories, then it is sent to all approvers. Approvers can approve the whole request, instead of those items in the categories assigned to them. We would...