ML Work Orders/Helpdesk Ideas Portal
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Mobile App for work orders

As the Director of Facility Operations, one of the most common questions I have gotten as we are beginning to integrate, and utilize the MLW software is "Do they have an app?". I feel that most of my staff, especially the maintenance technicians w...
Salvatore Topino 11 months ago in Work Orders 4 Future consideration

Send completed ticket with note in one email

Currently when completing a ticket that has a note, the user receives a separate "completed" email and another email with the note. It would be much cleaner to have these combined into one email.
Guest 7 months ago in Performance (Work Orders) 1 Planned

Managing search bar options

Instead of always defaulting to work orders when you use the search bar, I would like to use the asset side as a default option instead. So when I scan a barcode for IT asset it pulls it up instead of doing a work order. Being able to default the ...
Guest 5 months ago in Performance (Assets) 5 Being Reviewed

Can we get totals for quantities instead of just dollars on grouping of inventory request detail report?

When you go to inventory request detail report and group by item name it gives you the total dollar amount each item has for the filter you chose (time and status). It would be really helpful to also have it count up the total quantities as well. ...
Rebekah Leslie 26 days ago in Reports 0 Being Reviewed

close multiple work orders at once by selecting completed work orders

instead of closing each work one by one select as many completed work orders and close them all at once.
Guest 26 days ago in Work Orders 0

Syncing student id into ML

By pulling in student IDs through the Google sync, the checking in or out of assets to students becomes more efficient as we are able to look up the student by their ID number. My position is Assistant Superintendent for Learning Resources
Guest 4 months ago in Automation 2 Being Reviewed

Ticket Templates

It would be terrific if there were an option for ticket templates, or pre-filled tickets. It would help when creating similar type tickets for similar type situations, such as when multiple users are asking for the same thing or an issue affects m...
Guest 15 days ago in Work Orders 0 Being Reviewed

Check In/Out Assets by Serial Number

Many Assets have a scannable serial number. The ability to scan the serial to check assets in/out would be convenient. We add a scannable barcode tag to all our Assets, but these sometimes get worn/faded or are removed. We can search by serial to ...
Joe D'Urso 5 months ago in Assets 0 Planned

Change Asset Status without having to check-in Asset

Could we have the ability to change the Asset Status to something other than "In Use" without having to first check the asset in/remove it from the user record? An example - We track student Chromebooks using ML. If a student loses their Chromeboo...
Joe D'Urso 5 months ago in Assets 1 Being Reviewed

Dark Mode

I love all things dark mode.
Guest 9 months ago in Users 1 Future consideration