All ideas

when a user writes notes for a ticket on hold, have that ticket number change a color to let me know that I have to read the notes, would make it easier when I have a full page of on hold tickets waiting user response

Rather than have tickets forwarded to a ML workorders mailbox, it would be great if the system could poll a Gmail box to get the get tickets from the box. It would also be great if the system could send replies from that box but the from name shou...

The asset-type list opened from the three-dot menu is not currently alphabetized. It would be helpful to make the list alpha to find types faster

If you are generating a work order specifically to address a problem with an asset you are doing a PM on, that asset should auto-populate on the linked work order. Instead, you have to remember to enter it manually.

I often print off QR Asset tags one at a time when it's needed. It would be nice to have Dymo printer support.

I love all things dark mode.

I noticed that when I add columns to my Manage Users view that after I leave the page, the columns I added do not stick. Every time I go back to Manage users I have to re-add the columns I want to see there. This is quite cumbersome and would be a...

We would like the ability to print a user barcode with the ability to select the user fields to include. During checkout, the system would have an option to print the user barcode on a DYMO type printer.

Are we able to do by date filter under the summary dashboard reports instead of Month filter

An example would be when the office puts in a request for support for testing months beforehand. I can put it on hold until that date. The idea is if you put it On Hold with a due date, when that date comes up, it makes the ticket Pending again or...