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Be able to have a work order with multiple steps to assign to different people

An example, "I need a desk delivered and assembled."Our delivery team is different from our assembly team. There's really no reason to require this to be two seperate work orders. That's time consuming for all involved. It would be nice if we coul...
Salvatore Topino 7 months ago in Work Orders 0 Future consideration

Be able to impersonate a person from the users list page

Being able to impersonate a person from the users list page instead of having to go into each person, scroll, down, and then impersonate them would save time, especially when you're having to go into multiple people in a row.
Salvatore Topino 7 months ago in Admin Settings / Users 0 Future consideration

Add "Work Order Title" as a field on Work Order Forms

WORK ORDERS: WE NEED A BRIEF “TITLE” OR “SUBJECT” FIELD before the Description field. We need the Subject line from helpdesk emails to populate that brief “title” field. We would also use it to add/adjust a short description of the issue, so we do...
Salvatore Topino 7 months ago in Work Orders 2 Future consideration

Create crew / group (Allow Roles to be assigned WOs)

On pest control work orders, there are times when I want to assign them to our grounds crew and it would be nice if we can create 'crews' and name them, for example, Grounds Crew-Zone 1. Then instead of having to find four or five names to assign ...
Salvatore Topino 7 months ago in Roles / Work Orders 0 Future consideration

Snap a picture and/or grab a signature when items are delivered.

Sometimes there are too many hands involved. We often get calls saying something wasn't delivered and we've no way to prove it. It would be really nice if we could snap a picture in the delivery stage of an order and/or grab a signature stating we...
Rebekah Leslie 3 months ago in Inventory 1 Being Reviewed

Edit Empty Fields for Synced Devices

The abilty to edit the empty fields of assets that were synced. Google Admin Devices that are synced do not have the option of inputting the PO or Custom Fields. This would be perfect for any internal info as well such as the asset state having a ...
Guest about 1 month ago in Assets 0 Being Reviewed

Need a way to import files & O&M's

If were tracking files per asset in another system, like Google for example, we have no way of importing these in mass into MLW. Our only option is to just upload these files asset by asset, which can take up a LOT of time.n.
Dan Grassel 5 months ago in Assets / Imports & Exports 0 Future consideration

View inventory in stock on inventory request

It would be helpful if people can see how much of something is in inventory when they're making an inventory request. Right now, people can order things that we don't have in stock, and I know there is the option to put in in as backorder on the a...
Elizabeth Viozzi about 1 month ago in Inventory 2 Being Reviewed

Receive Notifications in ML Without Requiring Email Notifications

Our facilities secretary who manages WOs for the district, wants to receive notifications within MasterLibrary but the emails are clogging up her email inbox. When we disable email notifications setting in the user profile it does not generate any...
Charles Whetstone 4 months ago in Notifications 1 Being Reviewed

Automatically change status based on notes being sent to requestor

For example if you add a note back to the requestor it can automatically update the status to “On Hold - Awaiting Response”. Or if they don’t reply back after x number of days it can auto send them an email and then after that email if they don’t ...
Salvatore Topino 7 months ago in Notifications / Work Orders 0 Future consideration