ML Work Orders Ideas Portal
ADD A NEW IDEA

All ideas

Showing 259 of 259

Make notes stand out more in notification emails

We use the notes field to communicate with our requestors, but because the notes show up at the bottom of the email, a lot of requestors don't see that we've asked a question. This is especially difficult when we need a timely response. The abilit...
Mollie Forman 3 months ago in Notifications 1 Future consideration

Auto re-open a ticket when a user adds notes after it is closed.

We are not able to see in the system when a user adds notes after the ticket is closed. Without going to closed tickets and possibly see the "new notes" flashing. Is it possible when there is new notes to show it.
Salvatore Topino 7 months ago in Work Orders 0 Future consideration

Mosyle Asset Integration - IOS Devices

No description provided
Salvatore Topino 7 months ago in Assets / Integrations (External) 0 Future consideration

Have grid level search apply to only existing filter set only

Right now, when applying a search on the work order pages, while I have a filter applied is returning results outside of my applied filter set, which can be really confusing and frusturating. I need the search to look at only the filtered work ord...
Salvatore Topino about 2 months ago in Work Orders 0 Being Reviewed

Could the assigned to user be given the ability to see completion date please. Right now for them to be able to see it, I have to choose the option that all users see the completing date, giving the requesters the ability to choose the completion date, an option we don't want to give them.

Right now the maintenance team can't see when they are about to meet their deadline (the required completion date) so it's really difficult to prioritize their work orders.
Cat Odindo 3 months ago in Users 1 Future consideration

Ability to download any search or filtering results into Excel file

It would be extremely efficient to have any search or filtering give you the option to take those results and export to excel. In some cases you can, but there are a lot of opportunities to use the data in that way. Could we have every screen give...
Michele West 5 months ago in Imports & Exports 4 Future consideration

filter user types

Technology and maintenance departments use ML Work Orders. Both have Requestors. Maintenance has 60 requestors. Technology has hundreds. There is no way to only view maintenance requestors to update without having to fish through hundreds of names...
Guest about 2 months ago in Admin Settings 1 Being Reviewed

Add an editable Homepage

Add a editable homepage that would allow us to place widgets for currently open incidents, assigned assets, a big link to make requests, etc. This would be great to simplify things for end users, it would also allow us to place links to forms such...
Guest 4 months ago in Admin Settings 3 Being Reviewed

Ability to merge assets

Often there are duplicate records of the same assets. Sometimes they come from old systems, existing assets that were re-surveyed, or simply a duplicate. This makes data cleanup very difficult. There are fields from both old and current asset reco...
Dan Grassel 5 months ago in Assets 0 Future consideration

Support tags in emails to automatically perform/map actions

Similar to how Zendesk supports auto assignment tags, support within ML Work Orders emails. Some examples we'd like to see: #Assign [username] (ie., #assign edavidson) Replying (with permissions) to an email with this would assign the ticket to th...
Eric Davidson about 2 months ago in Work Orders 1 Being Reviewed