ML Work Orders/Helpdesk Ideas Portal
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Urgent WO text messages to all staff

Our IT director would like to receive a text message for every Urgent work order without being added as additionally notified on all ticket types. If our entire team could receive the text that would be great. We had this ability with our previous...
Cheryl Persinger 4 months ago in Notifications 2 Being Reviewed

LDAP - Automatically Inactivate/Remove Users

When a user is disabled/inactivated in LDAP, I would like them to be deleted or inactivated in the system automatically
Salvatore Topino about 1 year ago in Integrations (External) 0 Future consideration

Add Status reasons to in progress

I currently use status reasons for a variety of reasons ex parts on order, awaiting funding, called in contractor ect. The On hold requires either a date or permanent Hold and when closing a on hold work order needs to be removed from hold before ...
Guest about 2 months ago in Work Orders 4 Being Reviewed

Can the mobile version have access to our saved filters?

Currently using a Samsung device and Google Chrome, so nothing crazy, but I don't have the ability to use any of my saved filters. As a person who LOVES my saved filters, I am lost when trying to access ML in the wild.
Rebekah Leslie about 2 months ago in Other (Provide Description) 1 Being Reviewed

Audit Report for Settings Changes

Would it be possible to have an "Audit Report" to track what setting changes and changes to work orders are made and what account made them?
Jamie McKee about 2 months ago in Reports 1 Being Reviewed

Can we get the ability to copy an inventory item?

When entering similar items to inventory it's easier to change the one or two things that are different than to have to reenter the entire item data (gloves in different sizes, filters in different sizes, etc). Similar to how we can copy an asset....
Rebekah Leslie about 2 months ago in Inventory 2 Being Reviewed

Add "Parts on Order" as a Work Order Status

We have used the status of HOLD to indicate parts or contracted services are needed. Once the parts are ordered or call for service has been placed being able to place the Work Order status to "Parts on Order" would allow for easier tracking.
Jeff Williams 9 months ago in Work Orders 3 Being Reviewed

Have a "deliver to" location and space option in work orders

When putting in work order for take this to this building or space we tend to put the work order in for where they are picking the items up from. But it'd be helpful if we could also have the option to put additional "drop off" location/spaces. Th...
Rebekah Leslie 6 months ago in Work Orders 5 Being Reviewed

Can we have inventory quantities available show from the request list without clicking into the order?

This would allow us to drop the orders down at the administrative level for a quick glance if we would be able to fill the orders without having to click into each order and jot down notes.
Rebekah Leslie about 2 months ago in Inventory 2 Being Reviewed

Need a Chargeback Field when entering labor, inventory, purchases (Checkbox)

They need to be able to determine what costs that are going to be charged back to the school and what charges or not - checkbox field when entering labor, inventory, or purchases
Dan Grassel 4 months ago in Labor / Reports 0 Being Reviewed