ML Work Orders/Helpdesk Ideas Portal
ADD A NEW IDEA

All ideas

    Showing 484 of 484

    View information on Assets

    When you call up an asset you have to hit a button that says "see more fields" I had no idea what the button did, which lead to way to may emails for me and your staff. Can that button say "more information" or have no button and just list the info.
    Bruce Harvey 11 months ago in Assets 0

    Could the assigned to user be given the ability to see completion date please. Right now for them to be able to see it, I have to choose the option that all users see the completing date, giving the requesters the ability to choose the completion date, an option we don't want to give them.

    Right now the maintenance team can't see when they are about to meet their deadline (the required completion date) so it's really difficult to prioritize their work orders.
    Cat Odindo over 1 year ago in Users 1 Future consideration

    Create a report based on recently updated assets

    It would be helpful when updating multiple technology assets to create a report based on those updated. This would help us to see which still needs to be updated at the end of the school year.
    Shauna Worthley almost 2 years ago in Reports 2 Being Reviewed

    Auto Assign Based on Status

    Used the status of a work order to auto assign it. This would allow Approval paths to go from Needs Approval to Approved and use the Approved status to auto assign to specified users.
    Guest almost 2 years ago in Work Orders 2 Being Reviewed

    Create an Asset Audit Report

    As someone who audits assets in ML Work Orders, I need a report that lets me see a listing of all assets that were included in my audits. I would like to filter to a specific audit and see all of the assets in that audit and the outcome of the ass...
    Faisal Ghias almost 2 years ago in Assets 0 Future consideration

    When Completing an Issue, it should complete all linked work orders

    When an Issue is marked complete, it should update all linked work order status to complete. This way it saves a bunch of manual effort to keep my work order information up to date.
    Faisal Ghias almost 2 years ago in Issues (Capital Forecasting) / Work Orders 0 Future consideration

    Ability to Convert Work Orders to an Issue

    Sometimes when work orders are logged, the resolution is something we cant implement right away. We need to defer the maintenance for the work and plan the work at a future date. This is where being able to convert work orders to issues comes into...
    Faisal Ghias almost 2 years ago in Issues (Capital Forecasting) / Work Orders 0 Future consideration

    Upload files to Procedures in Help Desk

    If we had the capability to upload files into the Procedures of Help Desk, it would save time. Sometimes we already have instructions on how to do certain tasks that are in PDF or Word files.
    Jamie McKee 11 months ago in Other (Provide Description) 2 Being Reviewed

    Could there be a way to show purchase/inventory details for assets by the asset report?

    So I just ran an asset report for the custodial repair team and there isn't a way to get any detail reporting or break down of the purchases (whether they are a straight purchase cost added or by inventory added to work orders). It shows the total...
    Rebekah Leslie 11 months ago in Reports 7 Being Reviewed

    Allow marking users as VIP and show VIP icon next to user

    As our custodians and our IT technicians work the tickets, they need a quick visual of which users are the VIP users (the users that they need to prioritize to get the tickets done first). From a service perspective, this is an important feature i...
    Kevin Brezina 11 months ago in Users 2 Being Reviewed