Under Requests, add an option to see all Unassigned.
In other help desk systems, I have had the option to pick all tickets that have not been assigned as a canned option. Would like to see that be an option under Requests.
Within a work order request, could the history tab list that it was assigned 'due to Auto-Assignment' to avert any uncertainty of how the 'assignment' occurred? The history logs currently list the person who created the work order as the assigner,...
As a director of IT, it is my job to ensure our district applications meet appropriate levels of security protocols, creating a 2-factor auth. for ML Work Orders will meet my security needs and minimize chances of security breach for my district s...
Breakdowns of work orders for assigned to me, by priority. Work orders assigned to others, by priority. Unassigned work orders by priority. and more! Please provide a comment for charts/widgets you would like to see in a "home page" for work orders
Faisal Ghias
over 2 years ago
in Reports
0
Future consideration
Allow to customize how work orders display when being printed
it would be good to be able to customize how the work order prints out. in this way you could list the most pertinent information first. currenly all of the user information of the job is listed first. we would like the option to move the fields s...
Faisal Ghias
over 2 years ago
in Work Orders
2
Future consideration
Ability to see email history log as you can in MLS
We have staff that say they aren't getting email notifications for new notes added to work orders (even when send email is check). We verify their settings of notifications that emails should be sent. But it would be nice to have the ability to se...
Our school district has roughly 21 schools/sites and a warehouse. All of the schools have some custodial equipment but during the summer and breaks I have a decent amount of equipment that gets loaned out to the schools for their tasks. Like big c...
Similar to Maintenance and Technology requests, we would like to ability to Auto Assign Inventory requests. We have a single individual at each of our buildings who is responsible for all inventory requests for their building. Having Inventory req...