ML Work Orders/Helpdesk Ideas Portal
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    Vacation mode - Temporarily transfer role for approvals/assignments when out of office

    As an approver if I'm the only person on a particular step of the approval path and I'm out of town for the WO will be "stuck" on my step. It would be helpful if I could temporarily grant a user permission to approve or assign on my behalf for a p...
    Dan Grassel over 1 year ago in Admin Settings 0 Already exists

    Attach current COI and W9 to the Vendor in Vendor list

    Make it possible for our business office to monitor current vendor status for annual auditing
    Guest 11 months ago in Vendors 0 Being Reviewed

    Specific fields appear in New Request depending on answers to prior fields

    As an admin managing WorkOrder forms and approval paths, I would like to request that if an end user follows a specific pathway, then they will be led to a special WorkOrder submission format that contains a unique field with a drop down menu of I...
    Faisal Ghias almost 2 years ago in Admin Settings / Work Orders 0 Future consideration

    Urgent WO Messages go to outside users (police, fire department), that include PDF's of building maps

    The idea here is that if a WO is submitted and is urgent, then outside departments (like police and fire department) can be notified and sent PDF of building maps If these outside departments need to intervene in the building, they need to see map...
    Faisal Ghias almost 2 years ago in Notifications / Work Orders 0 Future consideration

    Closed on first report or thanks for contact support email or have a check box not to send a notification on ticket creation

    As a Helpdesk employee who receives calls for IT support, some of the support issues can be solved over the phone/remoting into their computer and helping the user. With that being said, a lot of the calls can be finished on the first call, but we...
    Faisal Ghias almost 2 years ago in Notifications / Work Orders 0 Future consideration

    Ability to create a different email address per building to create a request

    Right now we allow them to generate an email address per request type and I would like to break the email address down per building so that the requests can be routed correctly.
    Faisal Ghias almost 2 years ago in Admin Settings / Work Orders 0 Future consideration

    Ability to view the MLS calendar for a space from the space details page

    we could make clicking on the Space name not only show the work order history for that room, but another tab for the MLS calendar filtered on that room that would be great for techs to know when that room is free.
    Faisal Ghias almost 2 years ago in Integration (ML Schedules) / Locations 0 Future consideration

    “Date Assigned” title option listed on the work order details printout

    This can ensure we know the date the work order was assigned by simply looking at the work order details printout.
    Guest 11 months ago in Admin Settings 0 Being Reviewed

    Make inventory item type field value on inventory item detail page a clickable link that opens new tab of inventory item list page filtered down to that inventory type.

    It would save steps to be able to click a link to the inventory type and have all those items pull up without having to go back to view all inventory and then filter (sometimes it can take a long time to have the item types pull up to filter by).
    Faisal Ghias almost 2 years ago in Inventory 0 Future consideration

    When creating a new WO allow for the asset to be added/searched by other fields

    Currently when you create a new WO and want to attach an asset to it you need to know the asset name. This value is not always known. It would be convenient to add assets to the WO by: Asset Type Space Assigned User Barcode Serial #
    Faisal Ghias almost 2 years ago in Assets / Work Orders 0 Future consideration