ML Work Orders/Helpdesk Ideas Portal
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Enable Saved Filters on MLW calendar page (Like MLS)

Giving users saved filters on the calendar page in MLW would give users a much easier way to reference common filters users are applying to the calendar page.
Salvatore Topino about 1 year ago in Calendar 0 Future consideration

Ability to print timeline view of a Work Order

A timeline view would help get a better sense of the actions that took place for the Work Order from where it started to where it is now. As we all know, additional context can matter a lot depending on the task at hand. User "x" was assigned this...
Salvatore Topino about 1 year ago in Reports / Work Orders 0 Future consideration

Ability to build Asset Relationships (feed to, fed from etc)

Many assets rely on others to perform properly, or deliver their service. Asset relationships would allow for more efficient troubleshooting, and provide a better understanding of asset dependencies for the staff
Salvatore Topino about 1 year ago in Assets 0 Future consideration

In the print detail PDF form for Work Orders, include QR code to link back to WO detail page

As a technician in the field relays on printed work orders to complete my job, it would be convenient to have a QR code on the printed work orders to easily go right into ML Work Orders and make updates right in the work order
Salvatore Topino about 1 year ago in QR Codes/Barcodes / Work Orders 0 Future consideration

Add the ability to manage certifications & licenses at the user level

A constant pain point is managing/tracking staff training, certifications, licenses that are used for work. Often it is found that they have been expired for years and can cause a liability nightmare. Currently the ownership this is on the staff m...
Salvatore Topino about 1 year ago in Other (Provide Description) / Users 0 Future consideration

Add "Skills" to Users that are related to Problem Type

Ability to link users to problem types Define Skills related to Problem Types Add Skills to Users as Primary Skill and Secondary Skill AI can then suggest who should be assigned WOs based on the Problem Type of the WO and who has Primary Skills th...
Salvatore Topino about 1 year ago in Work Orders 0 Future consideration

Allow for timesheet entries to track time not related to a work order

Allow for tracking time on things like admin tasks, PTO, Travel etc..
Salvatore Topino about 1 year ago in Other (Provide Description) 0 Future consideration

Ability to generate automated alert emails to specific users

Can have alerts for upcoming PMs and overdue Work Orders Configure how far out in advance they want to be notified of upcoming PMs Configure how far out past the estimated completion date of the work of the work order to be notified of overdue WOs...
Salvatore Topino about 1 year ago in Notifications 0 Future consideration

Bring Floors and Campus/Locations menu options from settings to be nested within Locations menu for more intuitive experience

Currently you can access manage buildings and spaces from "locations" & "settings" - setup items, but you can only access campus/locations & floor from setting. It would be more intuitive to bring over Campus/Location and Floors from the s...
Salvatore Topino about 1 year ago in Admin Settings 0 Future consideration

Have option to only export visible columns from view all assets page

Often times I do not need to see every single field in my export. Most times, I only need to see the fields that are displayed on my grid
Salvatore Topino about 1 year ago in Assets 0 Future consideration