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    Ability to Create and Apply Service Level Agreements (SLAs) to Requests

    As an IT administrator, I want to define and enforce Service Level Agreements (SLAs) within the help desk ticketing software, so that I can ensure timely responses and resolutions for support tickets, improving service quality and user satisfactio...
    Faisal Ghias almost 2 years ago in Labor / Reports / Work Orders 0 Future consideration

    Ability to track damage fees on assets (send invoices)

    No description provided
    Faisal Ghias almost 2 years ago in Assets / Other (Provide Description) 0 Future consideration

    Have submit inventory request page always display selected inventory items if no request has been submitted yet

    I've gotten a few complaints from too busy administrative assistants about items in their inventory request carts disappearing after a day. Yes, an easy solution would be to complete the order right away, but then an angry parent calls, Lucy pushe...
    Faisal Ghias almost 2 years ago in Inventory 0 Future consideration

    Meter Based PMs - Ability to generate a WO from a PM based on mileage/hours

    It would be helpful to track mileage on my PMs so that I can more accurately plan PMs for my fleet of vehicles.
    Faisal Ghias almost 2 years ago in Preventative Maintenance (PMs) 0 Future consideration

    Custom Work Order ID Numbers

    Is it possible to make custom work order ID numbers, based on the request type? I think having custom WOIDs should be optional for each request type. So that some request types can continue on an sequential format with each other, but those with c...
    Faisal Ghias almost 2 years ago in Admin Settings / Work Orders 5 Future consideration

    Make roles only able to create/view only specific problem types and purposes

    Make so that we can assign certain roles limited amount "Purpose" and "Problem types" to fill out. Also the same sort of setting for Viewing access too, if the "View all WOs" is checked in role rights to view only the selected "Purposes" and "Prob...
    Faisal Ghias almost 2 years ago in Roles / Users 0 Future consideration

    Minimum and Maximum Quantity per Inventory Space

    Right now you can set a minimum quantity for an inventory item, but it applies to every location where the item is stored. We do not have a Maximum quantity field in the system. The idea is that the maximum quantity allows the person reordering to...
    Faisal Ghias almost 2 years ago in Inventory 0 Future consideration

    Asset Status - Warranty Replacement

    Please add an option to the Asset Status dropdown for "Warranty Replacement"
    Faisal Ghias almost 2 years ago in Assets 0 Future consideration

    Confidential indicator for certain entries

    Allow an administrator to assign a work order as confidential. Meaning if a teacher submitted a work order regarding a vandalism and we have investigations that involve our School Resource Office, pictures, police report, etc. and we want to mark ...
    Faisal Ghias almost 2 years ago in Admin Settings / Work Orders 0 Future consideration

    “Date Assigned” title option listed on the work order details printout

    This can ensure we know the date the work order was assigned by simply looking at the work order details printout.
    Guest 11 months ago in Admin Settings 0 Being Reviewed