All ideas

Being able to schedule an 'Auto Close due to Inactivity' for a certain date/time. Similar to the 'On Hold' status where you can schedule it to go off hold, have a status/option to schedule a potentially quicker auto close. this would also be great...

add more column options for the Request Report such as Time Taken for First Response, days since last response/activity (not to be confused with last updated, to make it a little easier). And could change the current column options to show the fie...

Add a column to the notes section of the request page for whether or not the Note sent an email, and who the recipient was for the Note.

Ability to create Canned Responses with Variables such as Name, location, status, etc. For ease of response while also making sure responses are personalized. This could help with adding formats to follow as well as using for internal notes for ot...

I copy and paste items that I need to put on the Transaction....could you make it possible to change the font size please.

This box displays directly in front of the icon to open the notification, moving it slightly lower or to a different location would allow you to open the notification box without the current difficulty in seeing the icon

Looking at a list of work orders, at a glance all of the work orders in the list look extremely similar since the color of that work order button is green. If that color could be different for each (or a few) statuses that would make seeing more i...

We've been using the check in and out systems more now that the school year is under way. And we noticed that when a student brings us a device that they are turning in we have no quick and easy way to verify that it is THEIR correct device from t...

Currently, there is the ability to create a work order via email. I would like to be able to have users fill out a Google form that generates their responses in a scripted email to create a ticket. For example, a user response would be: John Doe M...

Instead of sending 4 work orders each time an event is taking place (which for daily and recurring events is overwhelming and impossible to keep up on), auto assign or route these on the basis that they are generated by ML Schedules. That way we d...