All ideas

Having a way to manage settings for the notes section on a ticket would be helpful. By defualt "Send Email" and "Internal" are checked. It would be nice to have the ability to leave "Internal" unchecked all of the time so that we our end users can...

As there are many shared staff members between buildings, I would suggest adding additional areas in the user profile for building location and specific room/area.

Being able to schedule an 'Auto Close due to Inactivity' for a certain date/time. Similar to the 'On Hold' status where you can schedule it to go off hold, have a status/option to schedule a potentially quicker auto close. this would also be great...

We occasionally have requests that affect more than 1 user - it would be great if we could tie them into the request so they too get updates/notifications. We're aware we can add them to each response but that is quite time consuming and it's easy...

add more column options for the Request Report such as Time Taken for First Response, days since last response/activity (not to be confused with last updated, to make it a little easier). And could change the current column options to show the fie...

Add a column to the notes section of the request page for whether or not the Note sent an email, and who the recipient was for the Note.

Ability to create Canned Responses with Variables such as Name, location, status, etc. For ease of response while also making sure responses are personalized. This could help with adding formats to follow as well as using for internal notes for ot...

This box displays directly in front of the icon to open the notification, moving it slightly lower or to a different location would allow you to open the notification box without the current difficulty in seeing the icon

Is it currently possible to use the "Issues" module as a running/open list of building issues that can then be converted into actual Work Orders when we have the time/resources to address them? It may be helpful to incorporate a button that genera...

Its hard to tell without looking through the notifications section which Notes sent an email and which ones the end user cannot see. A icon or color coding different types of notes.