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ML Work Orders/Helpdesk Ideas Portal
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Can the mobile version have access to our saved filters?

Currently using a Samsung device and Google Chrome, so nothing crazy, but I don't have the ability to use any of my saved filters. As a person who LOVES my saved filters, I am lost when trying to access ML in the wild.
Rebekah Leslie about 1 year ago in Other (Provide Description) 1 Being Reviewed

Audit Report for Settings Changes

Would it be possible to have an "Audit Report" to track what setting changes and changes to work orders are made and what account made them?
Jamie McKee about 1 year ago in Reports 1 Being Reviewed

Custodial Management Services

As a Facility Director, I would like to have a custodial management aspect of ML to help organize and direct custodial needs.
Faisal Ghias about 2 years ago in Other (Provide Description) 0 Future consideration

Viewing labor hours for techs

Is there a way to add a view on the dashboard to see labor hour totals for the week for individual techs?
Faisal Ghias about 2 years ago in Labor 0 Future consideration

Create Link Between Inventory Items to Component Assets and Asset Records

As a User, I need to be able to link inventory items to my asset records so I know what parts to order for my asset records. This will also give me a sense of how stocked my inventory for my assets, so I can better plan my purchase orders for parts.
Faisal Ghias about 2 years ago in Assets / Inventory 0 Future consideration

Display linked inventory items to Assets on Work Order

A technician needs to be able to pull up a WO, and see the asset and its components but beyond that, see the linked inventory items to that asset so the technician can know which inventory items need to be requested to complete the WO.
Faisal Ghias about 2 years ago in Assets / Work Orders 0 Future consideration

Allow for end users to customize the enhanced dashboards

No description provided
Faisal Ghias about 2 years ago in Reports 1 Future consideration

Ability to Create and Apply Service Level Agreements (SLAs) to Requests

As an IT administrator, I want to define and enforce Service Level Agreements (SLAs) within the help desk ticketing software, so that I can ensure timely responses and resolutions for support tickets, improving service quality and user satisfactio...
Faisal Ghias about 2 years ago in Labor / Reports / Work Orders 0 Future consideration

Ability to track damage fees on assets (send invoices)

No description provided
Faisal Ghias about 2 years ago in Assets / Other (Provide Description) 0 Future consideration

Have submit inventory request page always display selected inventory items if no request has been submitted yet

I've gotten a few complaints from too busy administrative assistants about items in their inventory request carts disappearing after a day. Yes, an easy solution would be to complete the order right away, but then an angry parent calls, Lucy pushe...
Faisal Ghias about 2 years ago in Inventory 0 Future consideration