ML Work Orders/Helpdesk Ideas Portal
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Support SSO Integration with IdAutomation's RapidIdentity IdP

RapidIdentity (from Identity Automation) is our Identity Provider. We have configured a Google SAML connection, but that is ultimately redirected to the Rapid identity product when we use SSO (meaning a user will enter their username twice to comp...
Guest 11 months ago in Integrations (External) / Single Sign On (SSO) 2 Future consideration

Description

Please add the description back on open work orders
Max Alverson 11 months ago in Work Orders 1 Already exists

Samsung Knox Device Integration

Our district IT team manages our Samsung devices on Samsung Knox and we would love to get those devices into MLW Assets so we can log work order history against those devices.
Salvatore Topino 11 months ago in Assets / Integrations (External) 0 Future consideration

New Status of Resolved to autoclose a ticket if no further response.

Solarwind's Web Help Desk had a great feature that would be useful in ML. They had a status of Resolved. This generates an email to the client letting them know about the status change and gives them a simple button click in the email to either cl...
Guest 11 months ago in Other (Provide Description) 1 Future consideration

Change to priority tab level color for PM's

Priority tab level "High" is orange as is the tab for "PM's". Visually, it is confusing to differentiate one from the other. Is it possible to change the color of the tab for any PM's to it's own color separate from the priority levels of red, ora...
Guest 11 months ago in Other (Provide Description) 1 Future consideration

Addigy IOS Device Asset Integration

No description provided
Salvatore Topino 12 months ago in Assets / Integrations (External) 0 Future consideration

ability to edit cost types or add "inspection"

I think it would be helpful to be able to edit the types of Costs table. Initially, i needed a description for a system inspection/certification, however, I believe there are other beside this single entry that could be useful. therefore would lik...
Jeff Boudreau 12 months ago in Assets 0 Future consideration

Multiple Work Orders For Procedure Steps

It would be great if you could generate multiple work orders for procedure steps. We add mandated inspection reports to our PMs and want to create work orders for each corrective action. At this time, you can only create one work order per step.
Jessaca Lawrence 12 months ago in Preventative Maintenance (PMs) 4 Future consideration

Could the labor time be in minutes as well?

A lot of the time the job doesn't take hours to do. Asking them to do math for time that doesn't fall under quarters or halves is hard. We tend to round up to the hour a lot and we aren't getting as accurate a count on labor hours. Can we have an ...
Rebekah Leslie 12 months ago in Labor 2 Future consideration

Change the layout of the Work Order view (/WorkOrder.aspx)

Currently, the layout of the detailed work order page (/WorkOrder.aspx) has a lot of unused white space in between the columns. Could the information be displayed either more condensed or take up 1/3 of the space left to right and show the work or...
Guest 12 months ago in Work Orders 0 Future consideration