All ideas

As an IT administrator, I want to define and enforce Service Level Agreements (SLAs) within the help desk ticketing software, so that I can ensure timely responses and resolutions for support tickets, improving service quality and user satisfactio...

I've gotten a few complaints from too busy administrative assistants about items in their inventory request carts disappearing after a day. Yes, an easy solution would be to complete the order right away, but then an angry parent calls, Lucy pushe...

It would be helpful to track mileage on my PMs so that I can more accurately plan PMs for my fleet of vehicles.

Is it possible to make custom work order ID numbers, based on the request type? I think having custom WOIDs should be optional for each request type. So that some request types can continue on an sequential format with each other, but those with c...

Make so that we can assign certain roles limited amount "Purpose" and "Problem types" to fill out. Also the same sort of setting for Viewing access too, if the "View all WOs" is checked in role rights to view only the selected "Purposes" and "Prob...

Please add an option to the Asset Status dropdown for "Warranty Replacement"

Allow an administrator to assign a work order as confidential. Meaning if a teacher submitted a work order regarding a vandalism and we have investigations that involve our School Resource Office, pictures, police report, etc. and we want to mark ...

When doing large orders it would save a lot of time if you could set up your columns in "view all inventory" for your part or model numbers and search the vendor (all of this you can currently do), but then highlight the information (description, ...

If I'm already inside an item when I realize the item number needs adjusting it's time consuming to click "edit stock" and then have to again click an edit button inside the item edit. It would be much quicker to just use the arrows and a pop-up l...