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Pull more info during account creation via SSO

We are able to give permissions to a building based on SSO Groups a user is included in, but this does not set their default building. Request that you add the ability to pull in/map more fields from Google (or any other SSO Source) to set Default...
Dave Howell about 1 year ago in Single Sign On (SSO) 0

Be able to click "previous" or "next" inside work orders, inventory, assets, locations, etc.

When you are clicked inside a work order, an inventory item, an asset, a location, etc. it would be super helpful to be able to click a "previous" or "next" button at the top of the page and see the numerical or alphabetical wo/item/asset/location...
Rebekah Leslie over 2 years ago in Other (Provide Description) 3 Being Reviewed

Vacation mode - Temporarily transfer role for approvals/assignments when out of office

As an approver if I'm the only person on a particular step of the approval path and I'm out of town for the WO will be "stuck" on my step. It would be helpful if I could temporarily grant a user permission to approve or assign on my behalf for a p...
Dan Grassel over 2 years ago in Admin Settings 0 Already exists

Specific fields appear in New Request depending on answers to prior fields

As an admin managing WorkOrder forms and approval paths, I would like to request that if an end user follows a specific pathway, then they will be led to a special WorkOrder submission format that contains a unique field with a drop down menu of I...
Faisal Ghias over 2 years ago in Admin Settings / Work Orders 0 Future consideration

Urgent WO Messages go to outside users (police, fire department), that include PDF's of building maps

The idea here is that if a WO is submitted and is urgent, then outside departments (like police and fire department) can be notified and sent PDF of building maps If these outside departments need to intervene in the building, they need to see map...
Faisal Ghias over 2 years ago in Notifications / Work Orders 0 Future consideration

Closed on first report or thanks for contact support email or have a check box not to send a notification on ticket creation

As a Helpdesk employee who receives calls for IT support, some of the support issues can be solved over the phone/remoting into their computer and helping the user. With that being said, a lot of the calls can be finished on the first call, but we...
Faisal Ghias over 2 years ago in Notifications / Work Orders 0 Future consideration

Ability to create a different email address per building to create a request

Right now we allow them to generate an email address per request type and I would like to break the email address down per building so that the requests can be routed correctly.
Faisal Ghias over 2 years ago in Admin Settings / Work Orders 0 Future consideration

Ability to Remote Desktop via a work order

As tech support staff, we want to be able to start a remote desktop support session directly from a work order
Faisal Ghias over 2 years ago in Assets / Integrations (External) / Work Orders 0 Future consideration

Ability to view the MLS calendar for a space from the space details page

we could make clicking on the Space name not only show the work order history for that room, but another tab for the MLS calendar filtered on that room that would be great for techs to know when that room is free.
Faisal Ghias over 2 years ago in Integration (ML Schedules) / Locations 0 Future consideration

Enhanced Reports need exact date filter selections instead of month/year only

Previously, the enhanced reports contained exact date choices that could be filtered on, which we used for weekly reporting. Now, we can only do the reports by month, so the report isn't able to do the same weekly reporting as it was doing prior. ...
Dan Grassel over 1 year ago in Reports 0