All ideas

When checking out a device using the app, it asks you to scan the user's barcode. We put user's employee # on their badge as a barcode, but they weren't in front of me. There was no way that I found to input the user's info any other way than scan...

Rather than have our end users set the priority of their request, it would be helpful to have the priority get automatically changed based on the purpose type.

We've stopped using LDAP in favor of Microsoft Azure/Entra SSO, and this works extremely well.LDAP, however, used to sync not only the users and emails, but also the Phone field. I know this can be done with other apps through adding an additional...

It would be great if MLWOs would email/prompt every so often to check if information is correct, mainly default building and space, but for others, it may be beneficial for all fields in the profile screen. We allow our users to email in IT reques...

Looking to be able to add files to an inventory request backorder like a work order. It would be beneficial so that PO forms could be attached and vendor invoices. Keeping all info in one location for an order.

For example if you add a note back to the requestor it can automatically update the status to “On Hold - Awaiting Response”. Or if they don’t reply back after x number of days it can auto send them an email and then after that email if they don’t ...

I know I can change the requestor field, but I would like to be able to change the Creator field as well. A lot of times I end up putting in a ticket on behalf of a teacher and then that gets added to MY submitted ticket count. The system also beh...

On the configuration page for Approval Paths (MANAGE APPROVAL PATH), you can filter by Buildings and Spaces but not Floors. It would be significantly easier to filter by floors instead of adding all the spaces.

In the Auto Notify configuration (Manage Auto Notify), you can filter by buildings, but not individual floors (or spaces for that matter). The need to notify people based on Workorders submitted within certain floors and spaces is needed in large ...

As an IT Technician, it would make our team more efficient when responding to tickets to know whether or not other members of our team is reviewing the same ticket. This can prevent duplicative work as well, because I could be working on a ticket ...