ML Work Orders/Helpdesk Ideas Portal
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Custom check out emails with email acknowledgement

would like to be able to add text to the check out email that requires an acknowledgement from the person that gets that email. This would need to be an asset type specific setting due to the unique details for each. EX 1 - Keys. Usually when you...
Salvatore Topino about 1 year ago in Assets / Notifications 0 Future consideration

Have WOs coming from MLS updated if that event in MLS is updated

Changes in MLS events to reflect on the WOs that are created inside MLW from those events. An example is if start/end times change on the event.
Salvatore Topino about 1 year ago in Integration (ML Schedules) / Work Orders 1 Future consideration

Create External Work Orders API

We would like to leverage an MLW API for work order and labor information so that we can use it another reporting engine.
Salvatore Topino about 1 year ago in Integrations (External) / Reports 0 Future consideration

Ability to upload files to Vendors (like their insurance and contract)

As a administrator I would like to insert Vendor files so that I can upload their insurance certificates and contracts
Salvatore Topino about 1 year ago in Vendors 5 Future consideration

Add a Knowledge Base

In our current Web Help Desk we use the FAQ section that we can link back to a work order even before a user put in a help desk ticket so can solve their own issue without waiting for help.
Salvatore Topino about 1 year ago in Other (Provide Description) 0 Future consideration

Have multiple end users on one request

We occasionally have requests that affect more than 1 user - it would be great if we could tie them into the request so they too get updates/notifications. We're aware we can add them to each response but that is quite time consuming and it's easy...
Guest 7 months ago in Work Orders 2 Already exists

Require Asset Barcode to be scanned when completing a PM Work Order

To ensure my team actually visited Asset(s) on a PM generated Work Order, it would be helpful to have a setting to make certain PMs require a barcode/QR code scan before completing the PM. The user who scanned date/time stamp should display on the...
Salvatore Topino about 1 year ago in Preventative Maintenance (PMs)  / QR Codes/Barcodes / Work Orders 0 Future consideration

Ability to Convert Issues to Work Orders

Is it currently possible to use the "Issues" module as a running/open list of building issues that can then be converted into actual Work Orders when we have the time/resources to address them? It may be helpful to incorporate a button that genera...
Jack Schumaker 7 months ago in Work Orders 1 Being Reviewed

Color code or mark Notes between Email, Internal, and Canned Response.

Its hard to tell without looking through the notifications section which Notes sent an email and which ones the end user cannot see. A icon or color coding different types of notes.
Guest 7 months ago in Work Orders 1 Being Reviewed

Receive Notifications in ML Without Requiring Email Notifications

Our facilities secretary who manages WOs for the district, wants to receive notifications within MasterLibrary but the emails are clogging up her email inbox. When we disable email notifications setting in the user profile it does not generate any...
Charles Whetstone 11 months ago in Notifications 1 Future consideration