All ideas

"This account is managed by Google. You can't change your E-mail Address." - shows when editing a user just with Microsoft/Azure SAML setup, so it is causing confusion because the system is not connected to Google at all.

Similar to work orders - we want to keep admin in the loop regarding changes to issues (status change, start date change, estimated completion date change)

It would be terrific if there were an option for ticket templates, or pre-filled tickets. It would help when creating similar type tickets for similar type situations, such as when multiple users are asking for the same thing or an issue affects m...

The option to add a completely custom calendar and be able to repeat for however long needed. ie. weekly, monthly, yearly. Example: We have a moisture check that needs done weekly in the winter months to prevent frozen pipes, however only needs do...

instead of closing each work one by one select as many completed work orders and close them all at once.

Didn't see an idea exactly like this, so apologies if it's a repeat - Is there a setting or could there be a setting we can toggle that when a person in the "Assigned To" field makes an internal or external comment, the ticket status is automatica...

We currently have approval paths set up by inventory categories. If a user requests multiple categories, then it is sent to all approvers. Approvers can approve the whole request, instead of those items in the categories assigned to them. We would...

We would like the ability to set our inventory items to be only available to request when the quantity is more than zero. When the quantity is zero we do not want users to be able to request those items until more inventory is received. We do not ...

When putting in work order for take this to this building or space we tend to put the work order in for where they are picking the items up from. But it'd be helpful if we could also have the option to put additional "drop off" location/spaces. Th...

I want to propose adding “Ticket Macros” to the system so our techs can execute multi-step standardized workflows in one action. Example use cases: closing a ticket with verification, escalating to Tier 2 with triage context, reopening with struct...