All ideas

Having a way to manage settings for the notes section on a ticket would be helpful. By defualt "Send Email" and "Internal" are checked. It would be nice to have the ability to leave "Internal" unchecked all of the time so that we our end users can...

As there are many shared staff members between buildings, I would suggest adding additional areas in the user profile for building location and specific room/area.

Being able to schedule an 'Auto Close due to Inactivity' for a certain date/time. Similar to the 'On Hold' status where you can schedule it to go off hold, have a status/option to schedule a potentially quicker auto close. this would also be great...

add more column options for the Request Report such as Time Taken for First Response, days since last response/activity (not to be confused with last updated, to make it a little easier). And could change the current column options to show the fie...

Add a column to the notes section of the request page for whether or not the Note sent an email, and who the recipient was for the Note.

Ability to create Canned Responses with Variables such as Name, location, status, etc. For ease of response while also making sure responses are personalized. This could help with adding formats to follow as well as using for internal notes for ot...

This box displays directly in front of the icon to open the notification, moving it slightly lower or to a different location would allow you to open the notification box without the current difficulty in seeing the icon

If were tracking photos elsewhere for each aset record, it would save A LOT of time being able to import these images rather than uploading them 1 asset at a time.

When putting in work order for take this to this building or space we tend to put the work order in for where they are picking the items up from. But it'd be helpful if we could also have the option to put additional "drop off" location/spaces. Th...

We have SAML setup as well as the ability to email WOs into the system. We have noticed that when someone in the SAML group emails in a ticket, the user is created but are immediately made inactive. This is causing them to not being able to log in...