All ideas

As an IT Technician, it would make our team more efficient when responding to tickets to know whether or not other members of our team is reviewing the same ticket. This can prevent duplicative work as well, because I could be working on a ticket ...

As an IT admin, sometimes we have many requests that need the same canned response or note applied to them, it would be really efficient to be able to apply the note/canned response all at once rather than doing it 1 request at a time.

I have assets that have many components and are checked out frequently (wireless mic systems, mobile lighting rigs, etc.) In building the "Master" asset groups, I checked the box to "Include Related Assets on Requests". However, when I check out a...

We're building audits that I need to assign to various workers. Currently, I have to create a work order and put a link to the audit in notes. I'd like to be able to create a WO from the audit, or to at least be able to assign to various users fro...

If I have more than 50 assets to be included in an audit, checking the "select all" box on the manage assets page (filtered to the chosen assets) only selects the maximum 50 view from the current page. If I go to additional asset pages and check "...

When inputting an inventory location for the items, after selecting space, there is an option to select inventory location, when selecting that and trying to search, there is no sorting/rhyme and reason to what is shown, it just shows you everythi...

I would like to separate work orders from PM's instead of having them bunch together.

When I inactivate an inventory item/space it still shows in the list and can be reactivated. I believe once a inventory item/space is inactivated in the system by the District admin you should be given the choice to delete it from the system preve...

I was looking at the mass update feature since we needed to update the request time a lot of request/work orders and discovered that the request type is not of the options allowed in Mass update. If we had this option here as well that would make ...

We would like for an easy way to clarify which requests are created via the MLS/MLW integration, similar to how you can track whether or not a request is from a PM. A column to link that data with a request ID from ML Schedules may be nice as well.