All ideas

Similar to work orders - we want to keep admin in the loop regarding changes to issues (status change, start date change, estimated completion date change)

It would be terrific if there were an option for ticket templates, or pre-filled tickets. It would help when creating similar type tickets for similar type situations, such as when multiple users are asking for the same thing or an issue affects m...

We would like the ability to merge PMs and not lose the history of requests that have already been created. When we switched over to MLW PMs were transferred. But they can be set up cleaner with 1 PM and setting it to create a request per building...

instead of closing each work one by one select as many completed work orders and close them all at once.

When adding new assets, an EFR is required. It seems the many of our assets have no logical EFR. We've had to do some very creative thinking and we wind up with assets that aren't truly of the EFR type assigned. Can we possibly be able to add/edit...

Being able to use the search to find a problem type and click the closest matching one to autofill the fields for the issue. If we also got 'Solutions' that requesters could see when they search the problem, and solve it themselves if it's easy or...

Having a way to manage settings for the notes section on a ticket would be helpful. By defualt "Send Email" and "Internal" are checked. It would be nice to have the ability to leave "Internal" unchecked all of the time so that we our end users can...

As there are many shared staff members between buildings, I would suggest adding additional areas in the user profile for building location and specific room/area.

Being able to schedule an 'Auto Close due to Inactivity' for a certain date/time. Similar to the 'On Hold' status where you can schedule it to go off hold, have a status/option to schedule a potentially quicker auto close. this would also be great...

add more column options for the Request Report such as Time Taken for First Response, days since last response/activity (not to be confused with last updated, to make it a little easier). And could change the current column options to show the fie...