All ideas

In other help desk systems, I have had the option to pick all tickets that have not been assigned as a canned option. Would like to see that be an option under Requests.

Within a work order request, could the history tab list that it was assigned 'due to Auto-Assignment' to avert any uncertainty of how the 'assignment' occurred? The history logs currently list the person who created the work order as the assigner,...

In the system we used prior, we had the capability to have a work order report auto-generate and e-mail (burst) out to any recipient (ie principal) to see what type of work orders their staff were submitting on a weekly basis.

I would like to separate work orders from PM's instead of having them bunch together.

I want to propose adding “Ticket Macros” to the system so our techs can execute multi-step standardized workflows in one action. Example use cases: closing a ticket with verification, escalating to Tier 2 with triage context, reopening with struct...

While working on getting out assets into our system we noticed there doesn't seem to be a way to automatically create a Work Order when its being checked in for repairs. If we had the ability to create a Work Order based off the check in comments ...

When a user is disabled/inactivated in LDAP, I would like them to be deleted or inactivated in the system automatically

As an IT Technician, it would make our team more efficient when responding to tickets to know whether or not other members of our team is reviewing the same ticket. This can prevent duplicative work as well, because I could be working on a ticket ...

One Roster is the standard data model that Student Information Systems utilize to exchange roster information, course materials, and grades between systems. Instead of needing to connect to individual APIs for each SIS system you can utilize the O...

As an IT admin, sometimes we have many requests that need the same canned response or note applied to them, it would be really efficient to be able to apply the note/canned response all at once rather than doing it 1 request at a time.