All ideas

I assign a work order and sometimes take it away and reassign it. The person who got it originally never sees that it was taken away. If I don't tell them I reassigned it, they show up and so does the person I reassigned it to. An automatic respon...

In the system we used prior, we had the capability to have a work order report auto-generate and e-mail (burst) out to any recipient (ie principal) to see what type of work orders their staff were submitting on a weekly basis.

While working on getting out assets into our system we noticed there doesn't seem to be a way to automatically create a Work Order when its being checked in for repairs. If we had the ability to create a Work Order based off the check in comments ...

When a user is disabled/inactivated in LDAP, I would like them to be deleted or inactivated in the system automatically

I would like to separate work orders from PM's instead of having them bunch together.

I want to propose adding “Ticket Macros” to the system so our techs can execute multi-step standardized workflows in one action. Example use cases: closing a ticket with verification, escalating to Tier 2 with triage context, reopening with struct...

I would like a CSV option for the Breakdown per Budget Code graph on the Total Cost Breakdown Dashboard.

In other help desk systems, I have had the option to pick all tickets that have not been assigned as a canned option. Would like to see that be an option under Requests.

Within a work order request, could the history tab list that it was assigned 'due to Auto-Assignment' to avert any uncertainty of how the 'assignment' occurred? The history logs currently list the person who created the work order as the assigner,...

One Roster is the standard data model that Student Information Systems utilize to exchange roster information, course materials, and grades between systems. Instead of needing to connect to individual APIs for each SIS system you can utilize the O...