All ideas

We were looking for an option to have say an auto response send out when a work order is submitted. While reviewing how canned responses work I feel this feature could do what we are looking for but would need improvement. If there was an option w...

We ran into an issue with doing a manual sync on request status and ended up almost sending out 2,000+ emails There was no pop up or anything to let me know how many emails this feature was about to send out. I know that is present when you are ma...

We were trying to use the Request Status manual sync in MLW to see get a message out and found out that when you list a role in the Notify Role section it it will essentially duplicate the amount of notices that are going out. If there was an opti...

We want to use the Custom form option in MLW but we discovered that you cannot toggle the reCaptcha option off nor the language option within the form. We need to be able to turn those off some that our students do not play with those options. If ...

A Due Date can only be assigned when checking an asset out to a user. The ability to add, remove, and change due dates would be useful in many scenarios: Forgot to add due date Added incorrect due date Extend checkout period for an asset Remove du...

Currently, it is challenging for an Admin to locate specific Google SSO user information within Work Orders. After clicking the 'View Google Users' button, there is no search functionality, making it difficult to quickly find the desired user. For...

We were looking to setup a custom form and add custom fields to the form as well. We only want these fields on the custom request form but you have to add a custom fields to the request type as a whole which also puts the custom fields on the norm...

While working on getting out assets into our system we noticed there doesn't seem to be a way to automatically create a Work Order when its being checked in for repairs. If we had the ability to create a Work Order based off the check in comments ...

I was working on getting JAMF setup and notice that some of my devices synced but not all of them. Can you add these products to allowed to sync via JAMF? imac (24-inch, m1, 2021) imac intel (retina 5k, 27-inch, 2019) imac intel (21.5-inch, mid 20...

It would be extremely helpful if there were magic links or an option to redirect right to a new request depending on the URL given. For example, currently if a user isn't signed in and they visit a new request link (ie https://xyz.mlworkorders.com...