All ideas

When we create a ticket for IT, we are not able to attach a .csv file format that is commonly exported for business functions. Please add .csv as an acceptable file format for attaching to tickets.

It would be helpful to be able to have multiple fields in tech work orders that are mandatory for users to fill out in order to submit a ticket. There should be fields like serial number, problem type, student name that we should be able to add an...

We created some custom fields for our Field trip custom forms and realized I can only see those custom fields when I am look Reports and not in any of the View Request screens. I work mainly out of the View All Request screen in the system and bei...

Right now, having my staff get in and using ML Drawings has been tough since it is another product from ML Work Orders. Using ML Drawings to submit work orders is a great idea because of the graphical context you get with the floor plan. For easie...

After working in the site I was thinking that the Approve/Assign request feature is almost setup to allow you to do everything to a work order you would need to without having to actually open the work order If there could be 2 enhancements - This...

It would be ideal if we are able to sync any additional metadata coming from sources like Entra, Google, Mosyle, Intune, etc that would allow assets or users to be created and assigned specific buildings or asset types based on certain metadata ru...

We have many PMs scheduled annually / quarterly / monthly etc. along with preset procedures etc. All procedures have estimated time expected to complete task. I would like to be able to run a report of how many labor hours are projected for the ne...

During the check-in process, it would be helpful and save steps/time to be able to change the status (e.g. damaged, retired, recycled). It currently defaults to Available. It would also be helpful to be able to take/add a photo from this same scre...

When trying to check in or check something out to someone if you start typing in a name they come up all out of order. It would be so much easier to find someone if it was alphabetical. Or at least if your able to search by last time it should pop...

We noticed that whenever you complete a work order request in MLW it will send a notification to the requestor. The problem with that is when we mark a students repair ticket as closed/complete we do not want our students to get that notification....