All ideas

For work orders we can copy a request and make changes. (changes for services or dates) It would be helpful if we can copy a PM to submit multiple random dates to send out for additional dates.

For example if you add a note back to the requestor it can automatically update the status to “On Hold - Awaiting Response”. Or if they don’t reply back after x number of days it can auto send them an email and then after that email if they don’t ...

I often like to include screenshots when explaining how to resolve an issue and it lets me add the picture inline in the notes section but it doesn't show up in the email that is sent. Users need to be able to see it in the email--they often don't...

More info on the Assets > Check-Out and Check-In Assets pages would be useful. A "No results found" message is often displayed, but this could mean a lot of things - Was the asset already checked in or out? Is there a user permissions issue? Do...

For consumption reports, the only way I've found anything close to what I'm looking for is to go to History, click on the export to excel, and then manipulate the line items I'm looking for in a mini spreadsheet of my own on each inventory item to...

Now that we can assign by teams, it would be great if each team member had a calendar (or integrate with google calendar?!) that would allow them to access the calendar and see all the work orders due that day. For our grounds crew, this would rea...

When we create a ticket for IT, we are not able to attach a .csv file format that is commonly exported for business functions. Please add .csv as an acceptable file format for attaching to tickets.

It would be useful to be able to tag someone to a note in a work order/inventory request even if they have the notes box unchecked on their email preferences. Some people uncheck all the boxes, which I get, but it makes requesting details difficul...

I currently use status reasons for a variety of reasons ex parts on order, awaiting funding, called in contractor ect. The On hold requires either a date or permanent Hold and when closing a on hold work order needs to be removed from hold before ...

We use the feature to be able to email work orders into the system and there is an Auto reply that is sent out when this happens. We do not want the Auto reply to go out as it is creating confusion within the system. Having the ability to turn off...