ML Work Orders/Helpdesk Ideas Portal
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Remove "Approved" email to requesters

Requesters receive an "Approved" email when the work order is Assigned. They get confused by this thinking their request has been completed. Either eliminate the email or skip the "Approval" step when tickets are assigned.
Jeff Scott 5 months ago in Notifications 2 Being Reviewed

Ability to Assign a WO to a Vendor as a Whole

Would like the ability to add outside contractors/vendors email addresses to work orders without having to create them as a user within ML Work Orders and assign vendors to work orders.
Dan Grassel 11 months ago in Vendors / Work Orders 1 Already exists

Highlight inventory requests waiting on approval

A visual highlight, in a light coloured hue, of any inventory request awaiting approval.
Guest 6 months ago in Inventory 1 Being Reviewed

AI for photos take a picture and find the relevant inventory, asset, etc.

Not super relevant for myself, but since this category is here and this has yet to be metioned. It would be cool to scan an item or barcode and find everything relevant to it within ML. Scanning an item could bring up relavant Inventory items or A...
Guest 6 months ago in Artificial Intelligence 1 Being Reviewed

Show Item is on Back Order when Receiving Inventory

If I am receiving an inventory item that is currently on back order I should be alerted of that on the receive inventory page. Need an easier option to fulfill those back order items requested when receiving that inventory into the system.
Dan Grassel 6 months ago in Inventory 0 Being Reviewed

Can we have "Manage Users" filters hold?

Can we have the filters hold for "Manage Users" like we do with inventory, assets, and work orders? When you're adjusting settings for a group of people that can't be changed in a "role" assignment (locations, inventory categories they can see, as...
Rebekah Leslie 6 months ago in Users 1 Being Reviewed

Can we have inventory "types" have more than one "category"?

For example, we've got tape that offices use and tape that maintenance uses. I don't want to have two different tape types (honestly I don't think it'll let me without naming it different than "tape"), but tape can only be in one category. So it's...
Rebekah Leslie 6 months ago in Inventory 1 Being Reviewed

Format Emails

Similar to MLW-I-272, Having the ability to Format the email responses from notes. It would be great to have the ‘Completed’ email notification in a formal Closing Statement.
Guest 6 months ago in Notifications 0 Being Reviewed

Enable users to increase the size of the filter window to see all of the text.

Would be nice to be able to read all of the options when making a selection.
Guest 6 months ago in Top Level Search 1 Being Reviewed

Can we make Canned Responses optional?

We have problems getting the maintenance workers to fill out genuine notes on work orders. My boss would like the option to turn off canned responses.
Rebekah Leslie 6 months ago in Work Orders 1 Being Reviewed