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Work Orders/ITAM Ideas Portal
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Allow staff from within a single role to be able to assign workorders to only themselves - not to other staff members from within that role.

This addition would be useful because it would allow our maintenance staff, who enter their own workorders for record keeping, to be able to complete the actual work, assign it to themselves and close the ticket. We do not want the staff in our 'm...
Faisal Ghias over 2 years ago in Roles / Users 2 Future consideration

Preventative Maintenance seperate from everyday work orders

I would like to separate work orders from PM's instead of having them bunch together.
Guest over 1 year ago in Work Orders 0

Create External Work Orders API

We would like to leverage an MLW API for work order and labor information so that we can use it another reporting engine.
Faisal Ghias over 2 years ago in Integrations (External) / Reports 0 Future consideration

Powerschool SIS integration

this will allow staff members to see their classes and student rosters within MLW and easily submit requests on behalf of their students.
Faisal Ghias over 2 years ago in Integrations (External) / Users 2 Future consideration

Status streamlining

When a ticket is in the 'On Hold' status, the option to complete the ticket is not an option. If you wish to close out the ticket while the ticket is still 'On Hold', you must change the status back to 'In Progress' before changing the status to '...
Guest 5 months ago in Work Orders 0

Add reminder emails to the person the asset/device is checked out to.

It would be helpful to have check out reminder emails go out to the person the asset/device is checked out to on the day before due date, due date and daily reminder emails when the check in is past due.
Faisal Ghias over 2 years ago in Assets 0 Future consideration

Ability to have custom fields show up on requests for internal users only (Admin and Technicians)

For example they need to track Additional Account Codes on a request. They need to be able to build a custom field that does not show on the request form for basic requestors. When building custom fields have an option to determine where the field...
Dan Grassel almost 2 years ago in Work Orders 0 Being Reviewed

Export option from View Filtered list Summary Dashboard

We noticed that the Summary Dashboard lets you view the data you filtered on the dashboard to somewhat of a report view but there is no option to export the filtered list. This feels like a system limitation since we can view the filtered data but...
Dan Grassel 11 months ago in Reports 0

Package Scan into asset/inventory

Use camera to read package tag/package slip and determine who it is for, who its from, what it is (If applicable) and create relevant inventory or asset for the package. Would be like a mailroom management option, could also have a status section ...
Guest 6 months ago in Artificial Intelligence 0

Provide more info on the Check-in and Check-Out Assets pages

More info on the Assets > Check-Out and Check-In Assets pages would be useful. A "No results found" message is often displayed, but this could mean a lot of things - Was the asset already checked in or out? Is there a user permissions issue? Do...
Joe D'Urso almost 2 years ago in Assets 1 Being Reviewed