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Work order Import - client facing

We were looking to import some work orders into the system like how you can with events in Schedules and found out that we would need to engage support to import work orders. If there could be a client facing work order import like schedule event ...
Dan Grassel 7 months ago in Admin Settings / Work Orders 0

Notification Email toggle switch

We would like an admin toggle option for our users where the notification emails they receive hides the information in the email and tells them to log into the system to review x work order This will help us get our teams to actually log into the ...
Dan Grassel 7 months ago in Admin Settings / Notifications 0

Ability to turn off the year or fiscal year resetting on July 1. On July 1 we lose the ability to see all Open tickets on the Dashboard Tiles.

We noticed just recently that all of our status tiles on the dashboard reset to all 0. We were told that they reset on July 1 due to a "standard" fiscal year. In Maintenance and Technology, our tickets roll over month over month and we don't "rese...
Guest about 1 year ago in Work Orders 0

When a requestor responds to the ticket, it would be nice if that ticket was bolded or flagged so I know a response came in and needs to be looked at again.

This would help me make sure I am working on the tickets timely.
Guest 11 months ago in Admin Settings 0

Ability to create a Work Order for an Asset based off the check-in notes

While working on getting out assets into our system we noticed there doesn't seem to be a way to automatically create a Work Order when its being checked in for repairs. If we had the ability to create a Work Order based off the check in comments ...
Dan Grassel almost 2 years ago in Assets / Work Orders 0 Being Reviewed

Summary Dashboard be the default Dashboard for all users

I've seen the ideas for the Main dashboard but I wanted to see if the Summary Dashboard that is in the system could be the default dashboard for the users. I was looking over that dashboard after talking with support and that dashboard has everyth...
Dan Grassel 8 months ago in Other (Provide Description) 0

Email work order feature enhancement

We saw a work order come into the system and after talking with Support were able to determine that it was a student using the email to work order feature in the system. This student did not have a user in the system as well. If this feature can b...
Dan Grassel 8 months ago in Admin Settings / Work Orders 0

Add/edit/remove Due Date after an asset is checked out

A Due Date can only be assigned when checking an asset out to a user. The ability to add, remove, and change due dates would be useful in many scenarios: Forgot to add due date Added incorrect due date Extend checkout period for an asset Remove du...
Joe D'Urso over 1 year ago in Assets 1 Being Reviewed

Option to stop emails from going out

We had an issue where we were testing out request status feature in the system and it ended up sending out thousand of emails. After talking with Support they had no option to stop these emails from going out so we had to add your email to our spa...
Dan Grassel 12 months ago in Admin Settings 0

Auto Cancel WO for Canceled Reservations

WOs generated by MLS should be canceled automatically if the reservation it corresponds to is Canceled or Deleted. It is not intuitive to have to manually cancel the reservation and try to hunt down the work order it goes with
Emily Streit over 1 year ago in Integration (ML Schedules) 0