ML Work Orders/Helpdesk Ideas Portal
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Add "Priority" as a field with auto-notify, auto-assign, approval paths

it's important for certain users at the district to be notified when a WO is marked as a high or urgent priority.
Salvatore Topino about 1 year ago in Admin Settings / Notifications 0 Future consideration

PMs are only given minutes to complete I would like to give days

When a PM is assigned you can only assign minutes to complete the task. We have big buildings and some PMs require more time. I would like to be able to set the amount of time either in hours or days. Like give a custodian a week to complete the PM.
Salvatore Topino about 1 year ago in Preventative Maintenance (PMs) 0 Future consideration

Link inventory items together

If you could "link" inventory items together like assets and inventory or components. So from the item page where there's "Detail, Files, History" it would have one that said "related inventory". So you could put lead that goes with specific mecha...
Salvatore Topino about 1 year ago in Inventory 0 Future consideration

Create Work Orders from MLS based Building and Date as an option

This would prevent a lot of redundant work orders from being created in ML Work Orders
Salvatore Topino about 1 year ago in Integration (ML Schedules) / Work Orders 7 Will not implement

Could the assigned to user be given the ability to see completion date please. Right now for them to be able to see it, I have to choose the option that all users see the completing date, giving the requesters the ability to choose the completion date, an option we don't want to give them.

Right now the maintenance team can't see when they are about to meet their deadline (the required completion date) so it's really difficult to prioritize their work orders.
Cat Odindo 9 months ago in Users 1 Future consideration

Allow to customize how work orders display when being printed

it would be good to be able to customize how the work order prints out. in this way you could list the most pertinent information first. currenly all of the user information of the job is listed first. we would like the option to move the fields s...
Salvatore Topino about 1 year ago in Work Orders 2 Future consideration

Auto Assign Based on Status

Used the status of a work order to auto assign it. This would allow Approval paths to go from Needs Approval to Approved and use the Approved status to auto assign to specified users.
Guest 9 months ago in Work Orders 2 Being Reviewed

Having a customizable banner at the top of all ML pages we can update with info as needed.

So if we have something we need to communicate that a ton of people will go to ML to put a work order in, they would be able to see the banner and know it's a known issue. For example: phones are down or AC is out at a building.
Rebekah Leslie 5 months ago in Notifications 5 Being Reviewed

Clever SSO Integration

Similar to Classlink, one click sign on to ML Work Orders if the district uses Clever.
Salvatore Topino 9 months ago in Integrations (External) / Single Sign On (SSO) 0 Future consideration

When Completing an Issue, it should complete all linked work orders

When an Issue is marked complete, it should update all linked work order status to complete. This way it saves a bunch of manual effort to keep my work order information up to date.
Salvatore Topino 10 months ago in Issues (Capital Forecasting) / Work Orders 0 Future consideration