All ideas

Setup ML Work Orders to Allow the use of CNAME Records to point to organizations ML sub domain.

For example if you add a note back to the requestor it can automatically update the status to “On Hold - Awaiting Response”. Or if they don’t reply back after x number of days it can auto send them an email and then after that email if they don’t ...

this is the same issue that I was having last week my slop sink in the back is back up into the kitchen. Tryee has attended to this issue a few times last week. I have attached some pictures for reference

Currently we can only create a filter/view for work order categories for our own account within work orders. Instead it should be set as a "view" that you can create and then add to/share with other technicians within the organization to allow sta...

When trying to check in or check something out to someone if you start typing in a name they come up all out of order. It would be so much easier to find someone if it was alphabetical. Or at least if your able to search by last time it should pop...

We had multiple PMs pop up because the location was set to all spaces at every building. I fixed the location issue but it wont go into effect for the PMs that were already sent out. I have to go through each individual open request and change (ca...

For work orders we can copy a request and make changes. (changes for services or dates) It would be helpful if we can copy a PM to submit multiple random dates to send out for additional dates.

For example they need to track Additional Account Codes on a request. They need to be able to build a custom field that does not show on the request form for basic requestors. When building custom fields have an option to determine where the field...

When you click the clipboard button to assign users/urgency/etc, could we also have an option for canned responses? Also, could the 'assign to me' button have the modal selections and pre-filled name.

When we create a ticket for IT, we are not able to attach a .csv file format that is commonly exported for business functions. Please add .csv as an acceptable file format for attaching to tickets.