All ideas

Some items are no longer made, or are environmetally unsafe.... these items should be able to be removed from the inventory lists.

When trying to check in or check something out to someone if you start typing in a name they come up all out of order. It would be so much easier to find someone if it was alphabetical. Or at least if your able to search by last time it should pop...

For example they need to track Additional Account Codes on a request. They need to be able to build a custom field that does not show on the request form for basic requestors. When building custom fields have an option to determine where the field...

We set up SAML Google SSO, which works well for staff that have an account in ML Work Orders already. Non-existing accounts were not able to sign in using the "Log in with Google" button on the ML login page, but they were able to sign in trhough ...

Setup ML Work Orders to Allow the use of CNAME Records to point to organizations ML sub domain.

Currently, there is the ability to create a work order via email. I would like to be able to have users fill out a Google form that generates their responses in a scripted email to create a ticket. For example, a user response would be: John Doe M...

I would like to see a check-in report similar to the Check-Out report. When students have an issue with a device, they take it to the Library. Often, the device is swapped to get the student back up and running quickly. A picture is taken at this ...

I often like to include screenshots when explaining how to resolve an issue and it lets me add the picture inline in the notes section but it doesn't show up in the email that is sent. Users need to be able to see it in the email--they often don't...

For work orders we can copy a request and make changes. (changes for services or dates) It would be helpful if we can copy a PM to submit multiple random dates to send out for additional dates.

For example if you add a note back to the requestor it can automatically update the status to “On Hold - Awaiting Response”. Or if they don’t reply back after x number of days it can auto send them an email and then after that email if they don’t ...