ML Work Orders/Helpdesk Ideas Portal
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Billing

Use the invenory costs in work orders to determine billing. Use asset invetory used for an individual to bill them for damages, Example: A student breaks a chromebook we replae the $100 screen, that screen cost is associated with their accout, cou...
Guest 6 months ago in Inventory 1 Future consideration

More than one "requester" ability

With the upcoming feature of merging work orders (yaaay! soooo excited for this one!), is it possible to give the ability to add more than one requestor? Like, as a person with the ability to add work orders for other people, could I put more than...
Rebekah Leslie 6 months ago in Work Orders 4 Already exists

Inventory history would list the location they were sent to and the person who ordered it.

Currently if you go to an item's history it just lists the inventory request ID. It lists the building, space and user for where the item came from and the user who completed the request, but nothing about it's final destination. I'm requesting th...
Salvatore Topino about 1 year ago in Inventory 0 Future consideration

When creating a new WO allow for the asset to be added/searched by other fields

Currently when you create a new WO and want to attach an asset to it you need to know the asset name. This value is not always known. It would be convenient to add assets to the WO by: Asset Type Space Assigned User Barcode Serial #
Salvatore Topino about 1 year ago in Assets / Work Orders 0 Future consideration

Secondary column field choices reduce / filter based on other column filters.

When filtering assets, work orders, reports etc. using multiple columns the secondary column does not filter based on the first. For instance, on the 'All Work Orders' page I wanted to filter down to WOs in the West Middle School cafeteria. I firs...
Salvatore Topino about 1 year ago in Work Orders 0 Future consideration

Confirmation Email for Work Orders that are submitted within ML Work Orders

It would be useful for the requestor of a Work Order to receive a confirmation email once the Work Order is sent. This will help to eliminate additional emails and calls to IT and maintenance that some employees make.
Salvatore Topino about 1 year ago in Notifications 0 Future consideration

Welcome email when account is created

It would be great if when an account is created in MLW an email would go out to that user that we could customize with some welcome to the district information.
Salvatore Topino about 1 year ago in Notifications 0 Future consideration

Additional "Contact" sections for Vendors

can there be additional areas to include more than 1 contact for a vendor. We have a lot of Vendors in their system, and some vendors have more than 1 contact. Right now there is only room to add 1 contact per vendor
Salvatore Topino about 1 year ago in Vendors 0 Future consideration

Create Setting to handle removing inventory item from submit inventory request page if the item is selected for the request and moved to the "cart/confirmation" page

I've had quite a few people ask me if we could request that once they add an item to their "cart" on request inventory that it leaves the item selection page. It isn't a huge issue if you're just ordering one or two different items, but if you're ...
Salvatore Topino about 1 year ago in Inventory 0 Future consideration

Email reminders based on Asset Status

we need to keep track of which Assets are in repair - right now were doing it manually we send these Chromebooks out to an outside vendor for repair we would like reminder emails to be sent to admins after a certain # of days - for example, when t...
Salvatore Topino about 1 year ago in Assets / Notifications 0 Future consideration