ML Work Orders/Helpdesk Ideas Portal
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Auto generate a work order from an approved inventory request

The district's custodial and maintenance departments are looking for a way that when a school creates an inventory request -> it has to be approved -> after approval -> a work order is auto generated to pick the inventory, log their time,...
Matthew Dean 11 months ago in Inventory 8 Future consideration

Work Order ID# on Event Information File

With event setup work orders generated from MLS, there is a file which contains all event information. We print and post these to the overtime board for custodians to staff these events. It would be most beneficial if the Event Information files c...
Dale Ashauer 7 months ago in Integration (ML Schedules) 1 Being Reviewed

Mobile Screen Size Adjustment

The mobile version doesn't generate for the Samsung S24 Ultra due to it's large screen size and instead brings up the desktop browser version
Guest 2 months ago in Other (Provide Description) 0 Being Reviewed

Attach user name instead of just 'Admin User' when a WO is opened as a result of a Schedules Event

When a user completes a field while scheduling an event in ML Schedules that in turn opens a Work Order, that WO is always listed as created by the 'Admin User'. The name of the user who created the ML Schedules event should appear instead.
Christian Zollers 2 months ago in Integration (ML Schedules) 0 Being Reviewed

Add "Work Order Title" as a field on Work Order Forms

WORK ORDERS: WE NEED A BRIEF “TITLE” OR “SUBJECT” FIELD before the Description field. We need the Subject line from helpdesk emails to populate that brief “title” field. We would also use it to add/adjust a short description of the issue, so we do...
Salvatore Topino about 1 year ago in Work Orders 2 Future consideration

Ability to "Request an Asset"

Our school district has roughly 21 schools/sites and a warehouse. All of the schools have some custodial equipment but during the summer and breaks I have a decent amount of equipment that gets loaned out to the schools for their tasks. Like big c...
Salvatore Topino 5 months ago in Assets / Custodial / Inventory 2 Future consideration

Color of work order changes to grey on completed status

From a user standpoint when we view all work orders it defaults to including our completed work orders. Currently the only way to visually see the difference is by looking at the black and white thin text in the status column. I think that having ...
Salvatore Topino about 1 year ago in Admin Settings / Work Orders 2 Future consideration

Reroute for request type.

Reroute is currently only meant for approvals, but it should also be able to be for assignees to change the request type. If a request is put in for 'Technology' but is meant for 'Maintenance' then we should be able to click reroute or another but...
Guest 5 months ago in Work Orders 2 Being Reviewed

Let us ctrl/shift to add multiple spaces from a list without having to retype a filter

Setting up a PM right now for all our fields and parking lots at the HS. Having to retype "parking" a ton hasn't been fun. The first filter brought up all the similar items to easily pick each time, but once I refiltered it didn't do that. This wo...
Rebekah Leslie 7 months ago in Work Orders 1 Being Reviewed

Add more Interactable Buttons to the Work Orders Page

The 'Assigned To' Column has a button for 'Assign to Me' add a similar button or dropdown for other sections. Examples: Status dropdown to quickly change the status of a WO Priority Drop down PM WO currently is a Yes and No change it to Yes or a B...
Guest 7 months ago in Work Orders 1 Being Reviewed