All ideas

We were looking for an option to have say an auto response send out when a work order is submitted. While reviewing how canned responses work I feel this feature could do what we are looking for but would need improvement. If there was an option w...

We ran into an issue with doing a manual sync on request status and ended up almost sending out 2,000+ emails There was no pop up or anything to let me know how many emails this feature was about to send out. I know that is present when you are ma...

We were trying to use the Request Status manual sync in MLW to see get a message out and found out that when you list a role in the Notify Role section it it will essentially duplicate the amount of notices that are going out. If there was an opti...

We want to use the Custom form option in MLW but we discovered that you cannot toggle the reCaptcha option off nor the language option within the form. We need to be able to turn those off some that our students do not play with those options. If ...

It would be extremely efficient to have any search or filtering give you the option to take those results and export to excel. In some cases you can, but there are a lot of opportunities to use the data in that way. Could we have every screen give...

I create a handful of tickets for the other IT staff so I'm listed as the creator and therefore receive all of the notifications for others tickets. I can't turn off those notifications completely because there are tickets that I create that are r...

If were tracking files per asset in another system, like Google for example, we have no way of importing these in mass into MLW. Our only option is to just upload these files asset by asset, which can take up a LOT of time.n.

We were looking to setup a custom form and add custom fields to the form as well. We only want these fields on the custom request form but you have to add a custom fields to the request type as a whole which also puts the custom fields on the norm...

There's a spot to put a minimum quantity, but it doesn't appear to do much else but be shown. Can a report be made so that anything below the minimum quantity appear on the report? This would play nicely with the reorder list idea I put in. From t...

When you click the clipboard button to assign users/urgency/etc, could we also have an option for canned responses? Also, could the 'assign to me' button have the modal selections and pre-filled name.